Aftersales & Service Operations Leader

Millennial Zeal Technology Corporation; Taguig; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Millennial Zeal Technology Corporation in Metro Manila, Taguig seeks an Aftersales / Retail Operations Manager to oversee service centers, warranties and escalation processes. You will drive service excellence, monitor KPIs, and lead cross-functional teams to ensure a consistent customer experience.

The role requires 5–8 years in aftersales or retail operations, with strong technical knowledge and leadership capabilities. Travel to service centers and stores may be required.

Qualifications

• Bachelor's degree in Engineering, Electronics, IT, Business Admin, Operations Management or related field.
• 5–8 years of experience in aftersales, service or retail operations with at least 2–3 years in a supervisory role.
• Strong knowledge of mobile devices, electronics, troubleshooting, repair processes, and data analysis.

Responsibilities

• Oversee day-to-day operations and performance of service centers and aftersales activities.
• Monitor KPIs: repair turnaround, service productivity, repeat repairs, customer satisfaction, and service quality.
• Develop initiatives to improve service efficiency, productivity and customer experience.
• Analyze service center performance and identify gaps and improvement areas.
• Ensure proper implementation of aftersales policies, procedures and service standards.
• Oversee technical support and troubleshooting for smartphones and related products.
• Guide on complex technical issues, defects, repair procedures and diagnostics.
• Oversee warranty claims, repairs, replacements, and escalation cases.
• Lead, coach and develop service center, technical and retail ops teams.
• Identify opportunities to streamline repair, service, warranty and aftersales processes.

Skills

Aftersales operations

Service operations

Supervisory experience

Technical troubleshooting

Excel

PowerPoint

Stakeholder management

Team leadership

Education

Bachelor's degree in Engineering/ Electronics/ Information Technology/ Business Administration/ Operations Management

Tools

Reporting tools

Job description

Millennial Zeal Technology Corporation in Metro Manila, Taguig seeks an Aftersales / Retail Operations Manager to oversee service centers, warranties and escalation processes. You will drive service excellence, monitor KPIs, and lead cross-functional teams to ensure a consistent customer experience.

The role requires 5–8 years in aftersales or retail operations, with strong technical knowledge and leadership capabilities. Travel to service centers and stores may be required.