L1 Technical Support Specialist

Wipro Technologies; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Wipro Limited in Cebu City is seeking a customer service professional to provide technical support, handle calls, and resolve client issues while meeting process SLAs. You will document interactions and maintain knowledge of client products.

You will demonstrate empathy, strong English communication, and teamwork while adhering to company policies and security requirements in a global IT services environment.

Qualifications

• Strong customer service orientation and communication skills.
• Excellent English verbal and written communication with neutral accent.
• Good listening and problem-solving abilities.
• Proficient in basic computer applications (MS Office).

Responsibilities

• Handle inbound and outbound customer calls; resolve issues promptly or escalate per SLA.
• Maintain knowledge of client products and services; document interactions accurately.
• Provide first-time call resolution and ensure high customer satisfaction.
• Follow policies, maintain confidentiality, and participate in trainings.

Skills

Customer service

English communication

Active listening

Computer skills

Teamwork

Analytical thinking

Situational handling

Flexibility

Job description

Wipro Limited in Cebu City is seeking a customer service professional to provide technical support, handle calls, and resolve client issues while meeting process SLAs. You will document interactions and maintain knowledge of client products.

You will demonstrate empathy, strong English communication, and teamwork while adhering to company policies and security requirements in a global IT services environment.