Technical Support Specialist — Client Solutions

Wipro; Compostela; On-site; PHP 240,000 - 360,000; Full time

Job summary

Wipro Limited is seeking a dedicated technical support professional to handle client inquiries via phone and email, resolve issues, and escalate where needed. The role emphasizes adherence to SLAs, accurate documentation, and knowledge-base utilization to enhance service quality.

The successful candidate will actively troubleshoot, maintain high customer satisfaction, and contribute to ongoing process improvements within a dynamic team in Cebu, Philippines.

Qualifications

• Field incoming help requests from clients via phone and email.
• Document end user information and nature of problem.
• Resolve queries as per client SLA and contract terms.

Responsibilities

• Provide product support and guide users through step-by-step solutions.
• Navigate product menus and explain features clearly.
• Maintain logs of customer queries and resolutions.

Skills

Customer service

Troubleshooting

Communication

Call handling

Knowledge base usage

Tools

RAVE system

Job description

Wipro Limited is seeking a dedicated technical support professional to handle client inquiries via phone and email, resolve issues, and escalate where needed. The role emphasizes adherence to SLAs, accurate documentation, and knowledge-base utilization to enhance service quality.

The successful candidate will actively troubleshoot, maintain high customer satisfaction, and contribute to ongoing process improvements within a dynamic team in Cebu, Philippines.