Customer Support Specialist Pioneer Account | Non-Voice | Technical Support

Enshored Inc. (External); Pasig; On-site; PHP 335,000 - 469,000; Full time

Job summary

Enshored Inc. is seeking a technically inclined customer support specialist to join our growing team in Metro Manila. You will handle technical inquiries, troubleshoot hardware and software basics, and guide customers with clarity and empathy.

Ideal candidates have 2–4 years of experience in technical or customer support, strong English writing skills, and the ability to explain complex concepts in simple terms while maintaining a positive customer experience in a startup-style environment.

Qualifications

• 2–4 years of experience in a technical or customer support role.
• Solid understanding of consumer technology, hardware, software and networking basics.
• Ability to explain technical concepts in simple, friendly language.
• Excellent written English communication, clear and concise.
• Typing speed of at least 40 WPM with high accuracy.
• Experience handling billing, returns, order management, and general inquiries.
• Strong empathy and customer advocacy mindset.
• Able to work independently in a startup-style environment with evolving processes.

Skills

Technical support experience

Customer support

Hardware basics

Software basics

Networking basics

Written English

Typing 40 WPM

Billing & orders

Empathy

Independent / startup environment

Job description

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.

Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people:

• Grit. We never give up. We don’t always know the answer, but we don’t give up until we crack it. Sticking at it makes us stronger.
• Curiosity. We want to know you, what makes you tick and what it will take to help you grow.
• Learning. Learning is the key to mobility, growth, and transformation. It’s a commitment. We’re committed.
• Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don’t want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.
• Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.
• Integrity. Integrity is standing up for what we believe is right and living by our highest values.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don’t just take our word for it; experience the growth yourself!

If you don’t know where to start, check us out at www.enshored.com.

2–4 years of experience in a technical support or customer support role with a technical focus

Solid understanding of consumer technology — comfortable with hardware, software, apps, networking basics, and general troubleshooting methodologies
Ability to explain technical concepts in simple, friendly, and easy-to-understand language, no tech-speak with customers
Excellent written English communication skills — clear, professional, warm, and concise
Typing speed of at least 40 WPM with high accuracy
Experience handling billing, returns, order management, and general account inquiries
Strong empathy and customer advocacy mindset, you genuinely care about helping people, and it shows
Able to work independently and adapt quickly in a pioneer/startup-style environment with evolving processes.

About Enshored

Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.

At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.