Tech Experience Leader — APAC, AI & IT Service Excellence

Netflix; Manila; Hybrid; PHP 3,000,000 - 4,000,000; Full time

Job summary

Netflix is seeking a Senior Manager, Netflix Technology Experience to lead a regional presence in Manila. This role reports to the Director of NTech, APAC and oversees remote support teams, focusing on service excellence and user experience. The ideal candidate has 15+ years in IT Operations, with strong leadership experience and a keenness for AI and emerging technologies.

Additionally, the role promotes an inclusive work culture and emphasizes operational excellence. This position is hybrid, requiring periodic travel across the region.

Qualifications

• 15+ years of experience in IT Operations or Technology Management.
• At least 8 years in a leadership role managing other managers.
• Strong technical background with strategic and operational mindset.

Responsibilities

• Lead a multidisciplinary team focused on user experience.
• Build and coach a team of managers to develop leadership.
• Ensure operational excellence and data-driven decision making.

Skills

IT Operations

Technology Management

AI and automation

Leadership

Operational excellence

Job description

Netflix is seeking a Senior Manager, Netflix Technology Experience to lead a regional presence in Manila. This role reports to the Director of NTech, APAC and oversees remote support teams, focusing on service excellence and user experience. The ideal candidate has 15+ years in IT Operations, with strong leadership experience and a keenness for AI and emerging technologies.

Additionally, the role promotes an inclusive work culture and emphasizes operational excellence. This position is hybrid, requiring periodic travel across the region.