Technology Operations Senior Manager - AI-Driven IT Support
Nityo Infotech Services Philippines Inc.
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Job summary
Nityo Infotech Services Philippines Inc. in Taguig City, Metro Manila, seeks a Technology Operations Senior Manager to lead and optimise global IT operations and support infrastructure. You will manage high-performing teams, drive service delivery excellence, and champion continuous improvement across IT support functions.
The role emphasizes AI-driven service management, automation, and CCaaS expertise to deliver scalable, high-quality support across geographies and channels.
Qualifications
- Leads global technology operations and IT support infrastructure with strategic impact.
- Experience in managing globally distributed teams across geographies, cultures, and time zones.
- Strong understanding of AI-driven service management and automation in IT support.
- Familiarity with CCaaS platforms and omnichannel engagement.
- Ability to translate AI/automation innovations into business value.
Responsibilities
- Oversee and optimise end-to-end IT operations and support services.
- Lead high-performing teams and drive service delivery excellence.
- Drive continuous improvement and modernisation of technology operations.
- Partner with executive leadership to align IT capabilities with business strategy.
- Ensure governance, risk, and compliance across global operations.
Skills
Education
Tools
Job description
Nityo Infotech Services Philippines Inc. in Taguig City, Metro Manila, seeks a Technology Operations Senior Manager to lead and optimise global IT operations and support infrastructure. You will manage high-performing teams, drive service delivery excellence, and champion continuous improvement across IT support functions.
The role emphasizes AI-driven service management, automation, and CCaaS expertise to deliver scalable, high-quality support across geographies and channels.
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