Senior Manager, Netflix Technology Experience (APAC)

Netflix Philippines Inc.; Manila; On-site; PHP 1,800,000 - 2,200,000; Full time

Job summary

Netflix Philippines Inc. is seeking a Senior Manager for Technology Experience to oversee IT Operations in their Manila office. This leadership role involves managing multidisciplinary teams focused on delivering an industry-leading user experience.

You will be responsible for fostering an inclusive culture while ensuring operational excellence in a fast-paced environment. The ideal candidate should have over 15 years of experience in IT Operations or Technology Management, with a strong technical and strategic mindset.

This position offers a hybrid work model with occasional travel required.

Qualifications

• 15+ years of experience in IT Operations or Technology Management.
• At least 8+ years in a leadership role managing teams.
• Strong technical background with a strategic and operational mindset.

Responsibilities

• Lead a multidisciplinary team of IT professionals.
• Ensure operational excellence and leverage data for business decisions.
• Manage and forecast annual needs across budget and workforce.

Skills

IT Operations

Technology Management

Leadership

Data Analysis

AI Integration

Budget Management

Job description

Overview

Senior Manager, Netflix Technology Experience (APAC) leads a Manila‑based regional presence integral to our global NTech organization. Reporting to the Director of NTech, APAC, this leader oversees the regional Remote Corp Support, Remote Studio Support, and Identity and Access Management (IAM) teams. Working with global peers, the Senior Manager defines strategy centered on service excellence and user experience, guiding teams through a fast‑paced evolving environment, leveraging data and insights to prioritize high‑impact outcomes for Netflix.

Responsibilities

• Lead a multidisciplinary team of IT professionals across Remote Enterprise, Remote Studio, and Identity Access Management domains, focused on maintaining an industry‑leading user experience and a culture of Service Excellence.
• Build and coach a team of managers, providing context and mentorship for them to lead high‑skill, high‑autonomy teams and develop a leadership bench.
• Ensure operational excellence and leverage data to inform key business decisions and strategic requirements.
• Provide inclusive leadership to the team, promoting organizational health and psychological safety.
• Establish strong collaboration and partnership with cross‑region peers and key stakeholders across NTech to help drive a global strategy.
• Manage and forecast annual needs across budget, workforce, and portfolio for a stabilizing and scaling organization.
• Develop and maintain cross‑functional partnerships ensuring candid feedback and alignment on projects and initiatives.
• Set team goals and success metrics that prioritize Service Excellence and align with broader NTE and NTech objectives.
• Act as a primary advocate for the customers supported by this team, ensuring their needs and nuances are reflected in global priorities and investments.
• Champion adoption and integration of AI, automation, and observability tooling to enhance team performance, drive scalability, and elevate the overall technology experience.
• Maintain flexible working in a hybrid capacity with occasional travel across the region.

Skills & Experience

• 15+ years of experience in IT Operations or Technology Management, with at least 8+ years in a leadership role managing other managers in a large‑scale, global environment (Production/Post‑Production experience a plus).
• Proven track record building and maintaining a healthy diverse and inclusive organization.
• Strong technical background with a balance of strategic and operational mindset.
• Experience making informed and agile decisions at global/regional/country levels with high‑velocity execution.
• Expertise in utilizing metrics and data to analyze and assess business priorities, drive decision‑making, and measure success toward organizational goals.
• Knowledge of forecasting and budgetary management within an IT organization.
• Strong understanding of IT infrastructure, networking, cloud applications, and Identity and Access Management (IAM).
• Familiarity with internally built platforms and complex support workflows rather than traditional, script‑based models.
• Knowledge of security best practices and leading through change in a safe and compliant manner.
• Demonstrated curiosity and experience in AI, automation, and emerging technologies, with the ability to drive adoption to future‑prove the organization.
• Ability to communicate effectively to stakeholders and across large teams of individual contributors.
• Must be amenable to a hybrid work arrangement in Makati.
• Understand, advocate, and embody the Netflix culture and company values.

EEO & Inclusion

Netflix is an equal‑opportunity employer and celebrates diversity. We comply with all applicable laws and provide accommodations for applicants with disabilities. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates.