Tech Content Writer: Knowledge Base & Product Launches

Cognizant Technology Solutions Philippines Inc.; Philippines; On-site; PHP 260,000 - 420,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. in Taguig City invites a Content Writer to craft engaging and impactful content that supports marketing and communications strategies.

You will develop knowledge base and help center articles, contribute to product launches, conduct research, and collaborate with project teams. Strong English communication, 1 year of technical or instructional writing, and willingness to work onsite are required.

Qualifications

• Minimum of 1 year of experience as a technical or instructional writer, with a strong understanding of smart technology.
• Minimum of 1 year of experience in a customer service or technical support project.
• Strong English communication skills, both written and verbal.
• Above-average writing skills with technical experience, preferably related to devices or gadgets.
• Solid working knowledge of technology devices, including smartwatches and smartphones.
• Interest in and ability to write knowledge base and help center articles aligned with current technology trends.
• Ability to write concise, reader-friendly instructions, such as gadget user manuals.
• Willingness to work on a shifting schedule.
• Ability to work effectively in a team-oriented environment.
• Willingness to work onsite as required, based on business needs.

Responsibilities

• Develop knowledge base and help center articles in accordance with client and stakeholder requirements.
• Contribute to help center and knowledge base content for product launches in collaboration with project coordinators and the project lead or team leader.
• Conduct initial research, information gathering, and scope assessment for assigned writing topics.
• Create social and community forum blog content aligned with guidance from clients and community managers.
• Collaborate with stakeholders to support product announcements and emerging product releases.

Skills

Technical writing

Instructional writing

Customer service experience

Strong English communication

Education

Completed at least 2 years of college

Tools

Content management systems (CMS)

Job description

Cognizant Technology Solutions Philippines Inc. in Taguig City invites a Content Writer to craft engaging and impactful content that supports marketing and communications strategies.

You will develop knowledge base and help center articles, contribute to product launches, conduct research, and collaborate with project teams. Strong English communication, 1 year of technical or instructional writing, and willingness to work onsite are required.