Tech Content Writer - Knowledge Base & Product Guides

Cognizant; Taguig; On-site; PHP 320,000 - 460,000; Full time

Benefits offered by this job

Growth opportunities

Collaborative culture

Impactful work

Job summary

Cognizant Technology Solutions Philippines Inc. in Taguig City is seeking a Content Writer to craft engaging content supporting marketing and communications initiatives. You will develop knowledge base and help center articles, contribute to product launches, and collaborate with project teams.

The role requires at least 1 year of technical or instructional writing experience, strong English skills, and a willingness to work onsite as needed in a dynamic tech environment.

Qualifications

• Minimum 1 year of experience as a technical or instructional writer with understanding of smart technology.
• Minimum 1 year of experience in a customer service or technical support project.
• Strong English writing and communication skills.
• Completed at least 2 years of college with no pending back subjects.
• Experience writing knowledge base and help center articles for technology devices.
• Willingness to work onsite as required and in a shifting schedule.

Responsibilities

• Develop knowledge base and help center articles in accordance with client and stakeholder requirements.
• Contribute to help center and knowledge base content for product launches in collaboration with project coordinators and the project lead or team leader.
• Conduct initial research, information gathering, and scope assessment for assigned writing topics.
• Create social and community forum blog content aligned with guidance from clients and community managers.
• Collaborate with stakeholders to support product announcements and emerging product releases.

Skills

Strong English communication skills

Strong writing skills

Team-oriented

Willingness to work onsite

Education

Completed at least 2 years of college

Job description

Cognizant Technology Solutions Philippines Inc. in Taguig City is seeking a Content Writer to craft engaging content supporting marketing and communications initiatives. You will develop knowledge base and help center articles, contribute to product launches, and collaborate with project teams.

The role requires at least 1 year of technical or instructional writing experience, strong English skills, and a willingness to work onsite as needed in a dynamic tech environment.