Search Engine Account - Content Analyst

Cognizant Technology Solutions Philippines Inc.; Philippines; On-site; PHP 260,000 - 420,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. in Taguig City invites a Content Writer to craft engaging and impactful content that supports marketing and communications strategies.

You will develop knowledge base and help center articles, contribute to product launches, conduct research, and collaborate with project teams. Strong English communication, 1 year of technical or instructional writing, and willingness to work onsite are required.

Qualifications

• Minimum of 1 year of experience as a technical or instructional writer, with a strong understanding of smart technology.
• Minimum of 1 year of experience in a customer service or technical support project.
• Strong English communication skills, both written and verbal.
• Above-average writing skills with technical experience, preferably related to devices or gadgets.
• Solid working knowledge of technology devices, including smartwatches and smartphones.
• Interest in and ability to write knowledge base and help center articles aligned with current technology trends.
• Ability to write concise, reader-friendly instructions, such as gadget user manuals.
• Willingness to work on a shifting schedule.
• Ability to work effectively in a team-oriented environment.
• Willingness to work onsite as required, based on business needs.

Responsibilities

• Develop knowledge base and help center articles in accordance with client and stakeholder requirements.
• Contribute to help center and knowledge base content for product launches in collaboration with project coordinators and the project lead or team leader.
• Conduct initial research, information gathering, and scope assessment for assigned writing topics.
• Create social and community forum blog content aligned with guidance from clients and community managers.
• Collaborate with stakeholders to support product announcements and emerging product releases.

Skills

Technical writing

Instructional writing

Customer service experience

Strong English communication

Education

Completed at least 2 years of college

Tools

Content management systems (CMS)

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

About the role

We are seeking a talented Content Writer to join our dynamic team at Cognizant Technology Solutions Philippines Inc. in our Taguig City, Metro Manila office. As a Content Writer, you will play a crucial role in crafting engaging and impactful content that supports our marketing and communication strategies.

Experience Required:

• Minimum of 1 year of experience as a technical or instructional writer, with a strong understanding of smart technology.
• Minimum of 1 year of experience in a customer service or technical support project.

Roles and Responsibilities

• Develop knowledge base and help center articles in accordance with client and stakeholder requirements.
• Contribute to help center and knowledge base content for product launches in collaboration with project coordinators and the project lead or team leader.
• Conduct initial research, information gathering, and scope assessment for assigned writing topics.
• Create social and community forum blog content aligned with guidance from clients and community managers.
• Collaborate with stakeholders to support product announcements and emerging product releases.

Other Relevant Skills and Qualifications

• Strong English communication skills, both written and verbal.
• Completed at least 2 years of college with no pending back subjects.
• Above-average writing skills with technical experience, preferably related to devices or gadgets.
• Solid working knowledge of technology devices, including smartwatches and smartphones.
• Interest in and ability to write knowledge base and help center articles aligned with current technology trends.
• Ability to write concise, reader-friendly instructions, such as gadget user manuals.
• Willingness to work on a shifting schedule.
• Ability to work effectively in a team-oriented environment.
• Willingness to work onsite as required, based on business needs.

Why Join Us:

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.