Team Supervisor

Beepo; Angeles; Remote; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Competitive total rewards

Employee referral program

Work-life balance

Job summary

Beepo is seeking a Team Supervisor to lead our offshore team in a remote setting from Clark, Pampanga. You will oversee data entry and client services, resolving routine questions offshore and ensuring workload balance with proactive capacity planning.

Ideal candidates have 3–5 years in administration or operations, plus 2+ years leading a team, strong English skills, and proficiency with MS Office and CRM tools. This full-time role offers day shift and a competitive rewards package.

Qualifications

• Bachelor's degree in business-related field preferred.
• 3–5 years in administration/operations/client services.
• At least 2 years leading or supervising a team (offshore/remote preferred).
• Experience allocating work and monitoring productivity.
• Experience with QA reviews or auditing for accuracy/compliance.
• Experience handling escalations and first-level operational support.
• Strong written and verbal English communication.
• Proficient in MS Office (Outlook, Excel, Teams).
• CRM or similar business platform experience is a plus.
• Ability to manage admin workflows and processes.

Responsibilities

• Day-to-day supervision of offshore team across client services and data entry.
• First point of escalation to resolve routine questions offshore.
• Allocate and balance workload; flag capacity issues before backlogs.
• Run weekly admin meetings with offshore team (Brisbane-led).
• Provide quality oversight on team's output.
• Manage shared admin inbox and phone system delegation.

Skills

Team leadership & supervision

People management

English communication

workload planning

Quality oversight

Problem solving

Time management

Microsoft Office

CRM experience

Education

Bachelor's degree in business administration or related field

Tools

Outlook

Excel

Teams

Job description

Job Description:

Discover your 100% YOU with Beepo!

• Position: Team Supervisor
• Location: Clark, Pampanga
• Work setup & shift: Remote | Day Shift

What's in it for you?

• Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
• Employee Referral Program
• Work Life Balance

Key Responsibilities

• Day to day supervision of our offshore team across client services and data entry.
• First point of escalation for the team, so that routine questions are resolved offshore rather than onshore.
• Allocating and balancing workload across the team, and flagging capacity issues before they become backlogs.
• Running the weekly admin meeting with the offshore team, which our Brisbane team leader currently chairs.
• Quality oversight on the team's output.
• Manage shared admin inbox
• Phone system administration and the delegation of client calls

Qualifications

• Bachelor's degree in business administration, Management, Commerce, or a related field (preferred but not essential)
• Minimum 3-5 years' experience in an administration, operations, or client services environment.
• At least 2 years of experience leading or supervising a team, preferably in an offshore or remote setting.
• Proven experience allocating work, managing team capacity, and monitoring productivity.
• Experience conducting quality assurance reviews or auditing work for accuracy and compliance.
• Experience handling team escalations and providing first-level operational support.
• Strong written and verbal English communication skills.
• Proficient in Microsoft Office Suite, particularly Outlook, Excel, and Teams.
• Experience using CRM systems, practice management software, or similar business platform is an advantage.
• Demonstrated ability to manage administrative processes and workflows.

Competencies / Personality Traits

• Strong leadership skills with the ability to supervise, coach, and support a remote team.
• Excellent organisational and time management skills, with the ability to prioritise tasks and manage competing deadlines.
• Proactive problem solver who identifies issues early and takes initiative to resolve them.
• Confident decisionmaker who can handle routine escalations independently and know when to escalation more complex matters.
• High attention to detail with a strong focus on quality and accuracy.
• Effective communicator who can build positive working relationships across offshore and onshore teams.
• Accountable and dependable, taking ownership of team performance and deliverables.
• Adaptable and resilient, able to perform well in a fast-paced and changing environment.
• Collaborative and supportive, fostering teamwork and maintaining a positive team culture.
• Customer-focused, understanding the importance of delivering excellent service to both internal and external stakeholders.
• Analytical mindset, able to monitor workloads, identify capacity constraints, and recommend improvements.

About Beepo

Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

• Terms and conditions apply

Requirements: