Team Leader – Silang, Philippines

Fusion BPO Services Ltd; Silang; On-site; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Competitive compensation

Opportunities for professional growth

Supportive management

Positive team culture

Job summary

A leading BPO services company is seeking a Team Leader for its Silang site. In this role, you will guide and motivate a team to achieve performance targets while promoting a culture of collaboration. The ideal candidate will have proven experience in team leadership and strong coaching skills. This position offers competitive compensation and opportunities for professional growth in a supportive environment.

Qualifications

• Proven experience as a Team Leader in a BPO or similar setting.
• Strong leadership, coaching, and communication skills.
• Willing to work onsite in Silang.
• Can start immediately or on short notice.

Responsibilities

• Lead, motivate, and support a team of agents to meet and exceed performance targets.
• Monitor daily performance metrics and conduct regular coaching sessions.
• Handle escalations and ensure client satisfaction.
• Foster a culture of accountability, engagement, and teamwork.

Skills

Leadership

Coaching

Communication

Team motivation

Job description

Ready to take your leadership skills to the next level? Fusion CX is hiring Team Leaders for our Silang site! Step into a role where you’ll drive team performance, inspire excellence, and shape a culture of collaboration in a dynamic BPO environment. If you’re passionate about coaching, achieving targets, and fostering a high-performing team, this is your chance to lead and grow in a company that values people, impact, and career development. Explore this top employment opportunity in Silang today and be part of a global CX company.

Job Description

• Lead, motivate, and support a team of agents to meet and exceed performance targets.
• Monitor daily performance metrics and conduct regular coaching sessions.
• Handle escalations and ensure client satisfaction.
• Foster a culture of accountability, engagement, and teamwork.

Job Requirements

• Proven experience as a Team Leader in a BPO or similar setting.
• Strong leadership, coaching, and communication skills.
• Willing to work onsite in Silang.
• Can start immediately or on short notice.

Work Setup: Onsite Start Date: Immediate

Why Join Fusion CX?

At Fusion CX Silang, your leadership has a real impact. Every day, you’ll guide your team, influence workplace culture, and contribute to organizational success. As a Team Leader, you’ll thrive in an environment that balances performance with people:

• Competitive compensation and performance recognition.
• Opportunities for professional growth and career advancement.
• Supportive management and collaborative team culture.
• Positive, engaging onsite work environment that celebrates employee contributions.

If you’re exploring Team Leader jobs in Silang, seeking BPO leadership roles, or looking for rewarding employment opportunities in the Philippines, apply today and grow your career with Fusion CX.