Supervisor, Know Your Customer (KYC) Operations

Western Union; Quezon City; Hybrid; PHP 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Short-term incentives

Health insurance

Life insurance

Development platforms

Paid sick leave

Paid vacation leave

Health card (HMO)

Hybrid working arrangement

Unique incentive program

Job summary

Western Union in Manila is seeking a KYC Supervisor within the Know Your Customer team of Global Operations to supervise a group of KYC specialists handling enhanced due diligence reviews. You will drive process improvements, ensure SOP compliance, and partner with other supervisors to deliver AML controls while mentoring staff and delivering performance results.

You will lead a high-performing team, manage performance, and develop staff while aligning with corporate AML standards.

Qualifications

• Strong knowledge of AML compliance and KYC processes.
• Experience leading high performing teams.
• Fluency in English (verbal and written).
• Advanced MS Office skills; reporting and data analysis.
• Willingness to work 8-hour shifts within Manila time.

Responsibilities

• Supervise a group of KYC specialists and senior specialists reviewing ECDD cases.
• Review customer behavior, relationship with counterparties, and economic profile; identify and resolve suspicious activity.
• Ensure SOPs are followed and updated; monitor compliance.
• Develop and enhance daily volume of work monitoring tools, reports, and processes.
• Collaborate with other Operations Supervisors and People Managers to maintain best practices.

Skills

AML Compliance

KYC process

Team leadership

English fluency

MS Office

Data reporting

Problem solving

Job description

Role Responsibilities

In this role, you will operate within the Know Your Customer team of the Global Operations organization. As a KYC Supervisor, you will play a pivotal role in supervising a group of KYC specialists and senior specialists who review customer cases requiring enhanced due diligence (ECDD). This includes reviewing and understanding the customer behavior, their relationship with counterparties, economic profile, as well as identification and resolution of any potential suspicious activity. Manage a team of specialists and senior specialists who investigate customer profiles to make sure that no anti-money laundering or other illegal financial activities are involved. You will be responsible for employees’ performance, career development, and problem-solving. We will be looking for you to have a highly engaged team whilst successfully achieving business and performance results on a consistent basis. You will be a subject matter expert who assesses processes and recommends meaningful process changes with the goal of effectively managing AML scenarios. You will make a difference by proactively creating and/or enhancing daily volume of work monitoring tools, reports, and processes. You will be working closely with other Operations Supervisors and People Managers to ensure best practices are consistent among teams and the broader global team. You will be monitoring that Standard Operating Procedures (SOPs) are properly followed by team members at all times and updated timely in partnership with supporting departments.

Role Requirements

Strong knowledge of AML Compliance, KYC process, experience in banking or in Fintech. Experience successfully leading and managing high performing teams whilst working cross functionally will be preferred. CAMS certification would be evaluated as a plus. Strong communication skills and fluency in English language (verbal and written). Advanced knowledge of MS Office programs, background in reporting and data analysis. Proven experience in project/ operational management and complex problem-solving skills. People-oriented and solution-driven mindset. Flexibility to work 8-hour shifts between 7:00 AM and 8:00 PM (Manila time), according to business needs, with assigned schedules varying within this range.

Workplace Option

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits

• short-term incentives
• multiple health insurance options
• accident and life insurance
• access to best-in-class development platforms, to name a few.
• Paid sick leave and vacation leave.
• Health card (HMO) coverage from day 1 of employment – dependents can be covered, subject to the insurer’s review of eligibility.
• Unique incentive program.
• Hybrid working arrangement.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Posting End Date

Estimated Job Posting End Date: 10-15-2026 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.