Analyst Quality Review

Western Union; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Paid Time Offs

HMO for dependents from day 1

Employee Wellness

Global Recognition and Rewards

Job summary

Western Union is seeking a Compliance QA professional in the Philippines to oversee the compliance program with emphasis on QA reviews and process improvements. You will train teams on ML/TF trends and coordinate with operations to ensure controls perform as expected.

The role requires strong analytical and communication skills, proficiency in Excel, and the ability to identify risks during ECDD reviews, escalating when necessary.

Qualifications

• Bachelor’s degree in finance, business, or related field or equivalent professional experience.
• Experience in Bank Secrecy Act, AML Compliance, or risk-based compliance preferred.
• Proficiency with data analysis and reporting tools.

Responsibilities

• Perform quality assurance reviews within the compliance program.
• Provide actionable feedback to stakeholders to improve processes.
• Conduct regular QA reviews to assess accuracy of risk assessments.
• Analyze customer activity to identify risks and escalate when needed.
• Lead calibration sessions to ensure consistent decision-making.

Skills

Analytical skills

Investigative skills

Problem-solving

Attention to detail

Communication skills

MS Excel

Data analysis

Education

Bachelor's degree in finance or business

Tools

MS Office Applications

Excel

Job description

Job Description

Role Responsibilities

In this role, you will operate within the compliance organization with a primary focus on process oversight. This includes performing quality assurance reviews, working closely with operations team to improve the process, uptraining the team on existing and emerging ML/TF trends, reviewing related controls and making sure they are performing as expected.

• Ensure quality standards are maintained and adhered to while executing the oversight of the program.
• Provide actionable, clear and concise feedback with recommendations to key internal and external stakeholders to maintain and improve processes.
• Conduct regular quality assurance reviews to assess the accuracy and effectiveness of assessments and risk mitigation efforts.
• Perform in-depth analysis of customer activities, identifying risks and red flags during ECDD reviews and escalating concerns when necessary.
• Lead and coordinate calibration sessions with relevant teams to ensure consistency in decision making processes.
• Identify opportunities for business training, and process improvements based on oversight duties, making recommendations for automation or efficiency improvements where applicable.
• Stay up to date with emerging AML/CFT typologies, regulatory changes, and trends, passing this knowledge into practical trainings sessions for internal teams.

Role Requirements

• Bachelor’s degree in finance, business, or a related field, or equivalent professional experience in financial services, compliance or risk management is preferred.
• Minimum of 2 years of experience in any of the following: Bank Secrecy Act, AML Compliance, or general and/or risk-based compliance.
• Strong analytical, investigative and problem-solving skills with high attention to detail, especially in evaluating complex customer profiles and transactions.
• Ability to identify and assess compliance risks and escalating concerns when necessary.
• Demonstrate experience in process improvement or project management, particularly in compliance, risk or operational areas.
• Proven ability to work independently, making informed decisions aligned with company policies and regulatory requirements.
• Proficiency in MS Office Applications, with advanced excel skills for data analysis, reporting and process tracking.
• Strong communication skills, both verbal and written, with experience in delivering feedback.
• Knowledge of current and emerging technologies in AML/CFT such as transaction monitoring tools, data analytics, and AI-based systems is a plus.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid Time Offs
• HMO coverage with dependents from day 1 of employment, subject toinsurer's review
• Employee Wellness
• Global Recognition and Rewards Programs

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.