Global Tech Operations Leader — AI-Driven Service & Automation

PAN ASIA HR CONSULTING PH INC.; Philippines; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

PAN ASIA HR CONSULTING PH INC. is seeking a senior leader to drive AI-powered IT service management and global CCaaS initiatives from the Philippines. You will collaborate with cross‑geography teams to deliver consistent service outcomes and drive operational excellence.

You will partner with executive leadership to modernize digital workplace services, implement intelligent automation, and ensure robust governance across worldwide operations.

Qualifications

• Experience leading globally distributed teams across geographies and time zones.
• Strong knowledge of CCaaS platforms and omnichannel support.
• Familiarity with AI-driven service management and automation.
• Experience with ITIL-based service management and governance.

Responsibilities

• Lead strategic transformation initiatives across global technology teams.
• Partner with executive leadership to drive IT service improvements.
• Oversee AI-powered service delivery and automation projects.
• Ensure end-to-end governance and global SLA compliance.

Skills

People leadership

Stakeholder management

Financial acumen

Risk governance

Vendor management

Tools

Genesys

Nice

Cisco

Job description

PAN ASIA HR CONSULTING PH INC. is seeking a senior leader to drive AI-powered IT service management and global CCaaS initiatives from the Philippines. You will collaborate with cross‑geography teams to deliver consistent service outcomes and drive operational excellence.

You will partner with executive leadership to modernize digital workplace services, implement intelligent automation, and ensure robust governance across worldwide operations.