AI-Enabled Team Lead II

Realpage; Pasig; On-site; PHP 360,000 - 600,000; Full time

Job summary

Realpage seeks a Team Leader II to coordinate daily team activities and oversee performance in a dynamic environment. You will guide staff, monitor quality, and ensure adherence to procedures while collaborating with internal stakeholders to optimize workflows.

As a specialist in PAM AI initiatives, you will drive responsible AI adoption, coach team members, and help implement process improvements that enhance efficiency, accuracy, and service delivery.

Qualifications

• High school diploma or equivalent is required; higher degrees are preferred for the function.
• Typically 4+ years of relevant work experience coordinating teams.
• Willingness to travel minimally if needed.

Responsibilities

• Coordinate daily team activities and assign work to support timely completion of objectives.
• Monitor team productivity, quality, and adherence to procedures and SLAs.
• Review outputs, address issues, and implement corrective actions.
• Provide day-to-day guidance, training, and feedback to team members.
• Escalation point for routine to moderately complex issues.
• Maintain accurate records and reporting for performance tracking.
• Partner with internal stakeholders to coordinate workflow and communicate status.
• Identify process improvement opportunities and support implementation.
• Ensure compliance with company policies and controls.
• Support workforce planning, scheduling, and coverage.
• Serve as a specialist-level AI operator for PAM.
• Collaborate with AI champions to translate strategies into PAM workflows.
• Drive responsible AI adoption and compliance with AI policies.

Skills

AI Fluency

Prompt Engineering

Responsible AI

Critical Thinking

Learning Agility

Coaching Skills

Data-Driven Oversight

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Office Software

Job description

Realpage seeks a Team Leader II to coordinate daily team activities and oversee performance in a dynamic environment. You will guide staff, monitor quality, and ensure adherence to procedures while collaborating with internal stakeholders to optimize workflows.

As a specialist in PAM AI initiatives, you will drive responsible AI adoption, coach team members, and help implement process improvements that enhance efficiency, accuracy, and service delivery.