Team Leader (Utility) | US | Hybrid

REALPAGE (PHILIPPINES), INC.; Metro Manila; On-site; PHP 550,000 - 850,000; Full time

Benefits offered by this job

Complimentary meals

HMO coverage for dependents

Retirement savings plan

Leave conversion program

Life insurance

Paid time off & holidays

Wellness reimbursement

Tuition reimbursement

Learning and upskilling opportunities

Collaborative environment

Job summary

RealPage Philippines, INC. seeks a Team Leader II to oversee an assigned team, balance execution with issue resolution, and ensure service levels meet objectives.

The role guides daily work, supports escalation handling, and partners with internal stakeholders to optimize workflows in a fast-paced SaaS environment. The position requires 4+ years' experience, a strong AI and data-driven mindset, and the ability to coach and develop staff while maintaining compliance with company standards.

Qualifications

• 4+ years of experience coordinating work in an operational or functional team.
• High school diploma required; higher education preferred if applicable to the function.
• Ability to organize, prioritize, and coordinate team workloads in a deadline-driven environment.
• Experience with AI and data-driven oversight is a plus.

Responsibilities

• Coordinate daily team activities and assign work to meet objectives and service commitments.
• Monitor productivity, quality, and adherence to procedures and SLAs.
• Review outputs, address variances, and implement corrective actions within authority.
• Provide day-to-day guidance, training, and feedback to team members.
• Escalate routine to moderately complex issues and assist with resolutions.
• Maintain accurate records, reporting, and documentation for audits.
• Coordinate with internal stakeholders to address workflow needs and status updates.
• Identify process improvements to boost efficiency, quality, and risk control.
• Support workforce planning including scheduling and coverage for business needs.

Skills

AI Fluency

Prompt Engineering

Responsible AI

Critical Thinking

Learning Agility

Change Facilitation

Data-Driven Oversight

Coaching & Feedback

Communication

Education

High School Diploma

Associate/Bachelor preferred

Job description

Make an Impact with RealPage

Looking for a role where your work directly influences business outcomes and customer success?

At RealPage, you'll join a global SaaS technology company that is transforming the real estate industry through innovative software, data, and AI-driven solutions. We empower our teams to think big, take ownership, and deliver meaningful results every day.

Whether you're solving complex challenges, collaborating with global stakeholders, or driving operational excellence, you'll have the opportunity to grow your career while making a real impact

What You'll Do

The Team Leader II coordinates and oversees daily work activities for an assigned team to ensure operational objectives are achieved. This role monitors workload, quality, and service levels, and supports process consistency through established procedures and controls. The position provides day-to-day guidance, resolves escalated operational issues within defined authority, and partners with internal stakeholders to address service or workflow needs. The Team Leader II contributes to team performance through coaching, work assignment, and continuous monitoring of results. This role is expected to balance execution, issue resolution, and adherence to company standards.

Key responsibilities

• Coordinate daily team activities and assign work to support timely completion of operational objectives and service commitments.
• Monitor team productivity, quality, and adherence to established procedures, standards, and service level expectations.
• Review work output and operational results to identify variances, address issues, and implement corrective actions within defined authority.
• Provide day-to-day guidance, training, and feedback to team members to support performance, consistency, and procedural compliance.
• Serve as an escalation point for routine to moderately complex operational issues, customer concerns, or workflow exceptions requiring team lead intervention.
• Maintain accurate operational records, reporting, and documentation to support performance tracking, audit readiness, and management review.
• Partner with internal stakeholders to coordinate workflow needs, communicate status, and resolve process-related issues affecting service delivery.
• Identify process improvement opportunities and support implementation of changes that improve efficiency, quality, accuracy, or risk control.
• Ensure compliance with applicable company policies, internal controls, and functional procedures in day-to-day team operations.
• Support management in workforce planning activities such as scheduling, workload balancing, and coverage for business needs.

What We're Looking For

• Property management experience, particularly in utility management.
• High school diploma or equivalent required; associate's degree or bachelor's degree preferred if applicable to the function.
• 4+ years of relevant work experience, including demonstrated experience coordinating work or providing day-to-day direction in an operational or functional team environment.
• AI Fluency, Prompt Engineering, Responsible AI & Safe Use, AI Output Judgment & Accountability, Critical Thinking, Learning Agility, Change Facilitation, AI Quality Stewardship, Data-Driven Team Oversight.
• Working knowledge of functional processes, procedures, and performance standards applicable to the assigned area.
• Ability to organize, prioritize, and coordinate team workloads in a deadline-driven environment.
• Ability to interpret policies, procedures, and standard operating guidelines and apply them consistently.
• Effective verbal and written communication skills with the ability to communicate clearly across team members and internal stakeholders.
• Ability to identify operational issues, evaluate options, and resolve routine to moderately complex problems within established guidelines.
• Skill in monitoring performance metrics, work quality, and service levels to support team effectiveness.
• Ability to provide coaching, instruction, and constructive feedback to support employee performance and development.

Work Schedule & Setup

• Must be willing to work onsite during the first 90 days of training
• Hybrid setup begins on the 4th month, with two onsite days per week
• Supports US business operations - Fixed graveyard shift schedule with night differential pay
• Office is located in Rockwell Business Center Ortigas

What We Offer

• Enjoy complimentary meals while you’re in the office
• Day 1 HMO coverage with up to two FREE dependents
• Retirement savings plan
• Leave conversion program
• Life insurance coverage
• Enjoy paid time off, company holidays
• Wellness reimbursement benefits of up to PHP 5,000 per year
• Tuition reimbursement of up to PHP 40,000 for approved education and professional development programs
• Access to learning, development, and upskilling opportunities designed to help you grow your career
• Collaborate with talented people and work on solutions that make a real-world impact