Team Leader- Dayshift- Sales Account

CIMET Philippines; Pasig; On-site; PHP 558,000 - 670,000; Full time

Benefits offered by this job

Weekly incentives

Monthly incentives

Year-end bonus

Mon-Fri shift (Australian day shift)

Weekends off

Warm leads

Job summary

CIMET Philippines is seeking an experienced Team Leader to manage our Australian Energy Sales team. You will coach agents, drive targets, and ensure quality and compliance while handling warm leads from Australian households.

This hands-on leadership role requires strong sales management, floor coaching, and performance monitoring. Onsite work in Ortigas, Pasig City is required with weekday schedules.

Qualifications

• 5+ years of Team Leader experience; 3+ years leading a sales team.
• Strong BPO/contact centre outbound sales background.
• Proven track record of achieving sales targets.
• Experience handling Australian accounts, preferably Energy, Telco or similar industries.
• Strong coaching, performance management and leadership skills.
• Proficient in sales reporting, Excel and performance monitoring tools.
• Excellent English communication skills.
• Willing to work onsite in Ortigas, Pasig City.

Responsibilities

• Lead the team in achieving daily, weekly and monthly sales targets.
• Monitor sales performance, conversion rates and productivity.
• Coach, mentor and develop agents through regular one‑on‑one sessions.
• Manage performance improvement plans and underperforming agents.
• Ensure sales quality, process accuracy and compliance standards.
• Monitor attendance, schedules, staffing and floor coverage.
• Review QA findings and implement corrective actions.
• Prepare performance reports and operational updates.
• Work closely with Operations, QA, Sales Coach and Process Trainer to improve team results.

Skills

Team leadership

Sales management

BPO outbound sales

Australian accounts

Coaching

Performance monitoring

Sales reporting

Excel

English communication

Tools

Excel

Job description

About the Role

We are looking for an experienced Team Leader to manage and develop our Australian Energy Sales team. You will be responsible for driving sales performance, achieving targets, coaching agents, maintaining quality standards and ensuring operational compliance.

This is a hands‑on leadership role requiring strong sales management, floor coaching and performance monitoring skills.

Our team handles warm leads from Australian households interested in comparing or switching electricity and gas providers. No cold calling.

Key Responsibilities

• Lead the team in achieving daily, weekly and monthly sales targets.

• Monitor sales performance, conversion rates and productivity.

• Coach, mentor and develop agents through regular one‑on‑one sessions.

• Manage performance improvement plans and underperforming agents.

• Ensure sales quality, process accuracy and compliance standards.

• Monitor attendance, schedules, staffing and floor coverage.

• Review QA findings and implement corrective actions.

• Prepare performance reports and operational updates.

• Work closely with Operations, QA, Sales Coach and Process Trainer to improve team results.

About You

• Minimum 5 years of Team Leader experience, including 3 years leading a sales team.

• Strong BPO/contact centre outbound sales background.

• Proven track record of achieving sales targets.

• Experience handling Australian accounts, preferably Energy, Telco or similar industries.

• Strong coaching, performance management and leadership skills.

• Proficient in sales reporting, Excel and performance monitoring tools.

• Excellent English communication skills.

• Willing to work onsite in Ortigas, Pasig City.

What We Offer

• PHP 50,000–60,000 monthly salary.

• Weekly and monthly team incentives.

• Year‑end performance bonus.

• Monday‑to‑Friday Australian day shift.

• Weekends off – no graveyard shift.

• Warm leads only – no cold calling.