Sales Team Lead (A-BMV)

Sourcefit Philippines, Inc.; Quezon City; On-site; PHP 334,800 - 502,200; Full time

Job summary

A dynamic sales team is seeking a Sales Team Lead in Quezon City to guide and support frontline sales staff while actively participating in sales activities. The role requires strong communication skills in English and the ability to influence team members positively. Ideal candidates should have experience in telesales and a passion for enhancing team performance. This onsite position offers an exciting opportunity to foster a collaborative environment and ensure sales excellence while achieving targets.

Qualifications

• Proven success in telesales or call center sales.
• Ability to influence and lead peers informally.
• Strong sales and objection-handling skills.

Responsibilities

• Perform inbound and outbound sales responsibilities.
• Guide customers through online sign-up journeys.
• Provide real-time assistance during customer interactions.
• Monitor team activity and performance metrics.

Skills

Sales representation

Influencing peers

Objection handling

Conversational English

Attention to detail

Team-oriented mindset

CRM familiarity

Resilience

Tools

CRM systems

Call center technology

Job description

JOB OVERVIEW

The Sales Team Lead is a high-performing Sales Representative recognized as a peer leader within the team. This role remains actively involved in day-to-day sales activities while providing informal leadership, operational support, and communication coordination. The Team Lead serves as a bridge between frontline sales staff and management, helping maintain performance standards, supporting team productivity, and contributing to basic reporting and workflow oversight.

This is not a full people-management role; instead, it is a developmental leadership position designed to strengthen team alignment, knowledge sharing, and execution consistency.

JOB DETAILS

• Work set up: Onsite
• Schedule: Monday to Friday | 7:00 AM – 4:00 PM (Manila time)
• Holiday: Will follow New South Wales (Australia) holidays

RESPONSIBILITIES

Sales Execution

• Continue performing inbound and outbound sales responsibilities at a high level.
• Guide customers through energy comparison and assisted online sign-up journeys.
• Maintain individual productivity with adjusted KPIs reflecting leadership duties.
• Model best practices in customer engagement, objection handling, and closing.
• Ensure accurate verbal verification of key plan details in line with compliance requirements.

Frontline Leadership & Team Support

• Act as the primary floor support and go-to resource for Sales Representatives.
• Provide real-time assistance during live customer interactions and escalations.
• Deliver structured peer coaching, call listening, and performance feedback.
• Reinforce a positive, accountable, and high-energy team culture.
• Support onboarding and nesting of new team members.

Performance & KPI Support

• Monitor team activity, conversion, and quality metrics at the frontline level.
• Flag performance risks early and support corrective action planning.
• Encourage disciplined follow-up and pipeline management across the team.
• Partner with leadership to maintain alignment on targets and priorities.

Compliance & Quality Reinforcement

• Ensure strict adherence to approved sales scripts, disclosures, and call frameworks.
• Reinforce regulatory, privacy, and consent requirements for assisted online sales.
• Support QA reviews and help drive coaching actions from audit findings.
• Promote strong CRM hygiene, accurate call notes, and audit readiness.

Operational Coordination & Communication

• Assist with CRM reporting and basic sales activity tracking.
• Help monitor workflow gaps and highlight process improvement opportunities.
• Act as a communication bridge between frontline staff and leadership.
• Cascade updates, procedural changes, and expectations clearly to the team.
• Support daily operational alignment on the sales floor.

QUALIFICATIONS

• Proven success as a Sales Representative in a call center or telesales environment.
• Demonstrated ability to influence peers and provide informal leadership.
• Strong inbound/outbound sales and objection-handling capability.
• Excellent conversational English with an Australian-friendly tone.
• High attention to detail, particularly around compliance and script adherence.
• Organized, dependable, and comfortable in fast-paced environments.
• Positive energy and strong team-oriented mindset.
• Familiarity with CRM systems and call center technology.
• Resilient, accountable, and solution-focused.
• Experience in the energy or utilities sector is an advantage.
• Prior mentoring, buddy, or SME experience is preferred.