Sales Representative – Inbound/Outbound (Energy) (A-BMV)

Sourcefit Philippines, Inc.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

An international outsourcing company in Quezon City is seeking a Sales Representative for inbound and outbound customer engagement. This role focuses on guiding customers through energy sign-ups and ensuring compliance while achieving performance targets. Candidates should have call center experience and strong English communication skills, with a results-oriented mindset. The position offers an onsite schedule from Monday to Friday, emphasizing customer satisfaction and career growth in a dynamic sales environment.

Qualifications

• Proven call center or telesales experience.
• Ability to manage objections and close sales.
• Willingness to work in fast-paced, target-driven environments.

Responsibilities

• Engage customers through inbound and outbound calls.
• Support energy sign-ups via the company website.
• Achieve weekly and monthly KPIs.

Skills

Strong verbal English communication skills

Results-driven mindset

Attention to detail

Team-oriented

Tools

CRM systems

Call center technology

Job description

Join an exciting global partnership between Sourcefit and BeMoved, an innovative Australian energy platform helping customers save money and simplify their move-home experience.

Sourcefit is an award-winning outsourcing company with international delivery centers and a strong track record of building high-performing offshore teams. Together with BeMoved, we’re launching a dynamic new sales operation in the Philippines designed to scale rapidly and support thousands of Australian customers through guided online energy journeys.

This is your opportunity to be part of a growing international team, work with a forward-thinking Australian brand, and build a career in a performance-driven environment focused on customer experience and measurable results.

JOB DESCRIPTION

Job Overview

The Sales Representative – Inbound/Outbound (Energy) engages customers via inbound and outbound calls to support energy comparison and move-home journeys. The role focuses on guiding customers through options, explaining outcomes clearly, and helping them complete sign-ups while maintaining compliance, quality standards, and performance KPIs. This is a high-volume, advisory-style sales role that prioritizes effective communication, positive customer experience, and consistent performance outcomes.

JOB DETAILS

• Work set up: Onsite
• Schedule: Monday to Friday | 7:00 AM – 4:00 PM (Manila time)
• Holiday: Will follow New South Wales (Australia) holidays

RESPONSIBILITIES

Customer Engagement & Assisted Online Sign-Up

• Engage customers via inbound and outbound calls to support energy needs through move-home and energy comparison journeys.
• Support customers in completing their energy sign-up via approved company website(s), providing real-time guidance and assistance.
• Use approved comparison and scripting tools to help customers make informed decisions aligned to their personal circumstances.
• Explain comparison outcomes when required, including rates, fees, offers, benefits, and key terms.

Sales, Outcomes & Verification

• Guide customers through comparison outcomes and next steps in the assisted online sign-up journey.
• Confirm and verbally verify key plan details including rates, contract terms, retailer conditions, and eligibility criteria in line with compliance requirements.
• Facilitate successful completion of online sign-ups while maintaining a customer-first, advisory approach.
• Manage objections professionally to support positive customer outcomes.

Performance & Targets

• Achieve weekly and monthly activity, conversion, revenue, and quality KPIs as agreed with the Head of Retail Growth.
• Take ownership of individual performance metrics including call volume, conversion rate, and revenue outcomes.
• Contribute to overall team targets and performance objectives.
• Maintain disciplined follow-up processes to maximise conversion opportunities.

Compliance & Quality Assurance

• Strictly follow approved sales scripts, disclosures, and call frameworks at all times.
• Adhere to all regulatory, privacy, consent, and compliance requirements relevant to energy and assisted online sales.
• Maintain accurate and complete call notes, records, and CRM updates in accordance with audit standards.
• Participate in call monitoring, QA reviews, coaching sessions, and mandatory compliance training.

Reporting & Accountability Requirements

The employee is expected to:

• Meet agreed weekly and monthly sales, activity, and quality KPIs.
• Maintain high accuracy in CRM records and call documentation.
• Provide transparency in reporting of pipeline, conversion, and outcomes.
• Escalate customer complaints, compliance concerns, or system issues promptly.
• Participate in regular performance reviews and coaching sessions.

Compliance & Conduct

The employee must:

• Comply with all BeMoved policies and procedures.
• Ensure all customer interactions comply with applicable energy regulations, privacy laws, and consent obligations.
• Protect confidential customer and company information at all times.
• Represent the company professionally in all customer interactions.

QUALIFICATIONS

• Proven call center or telesales experience
• Strong verbal English communication skills suitable for supporting Australian-based customers
• Results-driven mindset with the ability to manage objections and close sales
• High attention to detail, particularly in compliance and script adherence
• Ability to work effectively in fast-paced, target-driven environments
• Energy sector experience is an advantage
• Familiarity with CRM systems or call center technology is preferred
• Demonstrated accountability and ownership of responsibilities
• Team-oriented with a collaborative and professional approach