Team Leader - Collector Coach & Performance Mentor

AFNI PHILIPPINES, INC.; Philippines; On-site; PHP 223,000 - 379,000; Full time

Job summary

AFNI PHILIPPINES, INC. is expanding its Philippines operations, focusing on customer interactions and recovery processes. The Project Coach supports entry-level supervision and the development of Collectors, executing recovery strategies to meet team goals.

The role emphasizes monitoring performance and delivering feedback to drive improvements within the collections team, contributing to overall operational success.

Qualifications

• Entry-level supervisory duties in a collections/operations context.
• Support and development of Collectors.
• Execute recovery strategies to help achieve department and team goals.

Responsibilities

• Monitor collector performance and provide feedback to improve outcomes.
• Assist in implementing recovery strategies and process improvements.
• Support daily operational activities within the project coaching role.

Job description

AFNI PHILIPPINES, INC. is expanding its Philippines operations, focusing on customer interactions and recovery processes. The Project Coach supports entry-level supervision and the development of Collectors, executing recovery strategies to meet team goals.

The role emphasizes monitoring performance and delivering feedback to drive improvements within the collections team, contributing to overall operational success.