Entry-Level Recovery Coach & Team Lead

AFNI PHILIPPINES, INC.; Pasig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Afni Philippines, Inc. is seeking an entry-level Project Coach to provide supervisory support to the Collections team. The role focuses on developing collectors and implementing recovery strategies to achieve department goals.

Based in Pasig, this position offers a path to growth within a U.S.-based company that manages customer relationships for major brands, emphasizing a collaborative, customer-focused environment and daily interactions that drive results.

Qualifications

• Entry-level supervisory duties in a collections/support role.
• Support and development of collectors.
• Assist in implementing recovery strategies to meet goals.

Responsibilities

• Execute recovery strategies to attain department and team goals.
• Support and develop collectors to improve performance.
• Assist in onboarding and coaching at entry level.

Job description

Afni Philippines, Inc. is seeking an entry-level Project Coach to provide supervisory support to the Collections team. The role focuses on developing collectors and implementing recovery strategies to achieve department goals.

Based in Pasig, this position offers a path to growth within a U.S.-based company that manages customer relationships for major brands, emphasizing a collaborative, customer-focused environment and daily interactions that drive results.