Team Leader (Commonwealth)

AFNI PHILIPPINES, INC.; Philippines; On-site; PHP 223,000 - 379,000; Full time

Job summary

AFNI PHILIPPINES, INC. is expanding its Philippines operations, focusing on customer interactions and recovery processes. The Project Coach supports entry-level supervision and the development of Collectors, executing recovery strategies to meet team goals.

The role emphasizes monitoring performance and delivering feedback to drive improvements within the collections team, contributing to overall operational success.

Qualifications

• Entry-level supervisory duties in a collections/operations context.
• Support and development of Collectors.
• Execute recovery strategies to help achieve department and team goals.

Responsibilities

• Monitor collector performance and provide feedback to improve outcomes.
• Assist in implementing recovery strategies and process improvements.
• Support daily operational activities within the project coaching role.

Job description

Position Purpose: The Project Coach is responsible for entry level supervisory duties and the support and development of Collectors. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible for monitoring collector performance and providing feedback.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Business Support Services 1,001-5,000 employees

Afni helps companies develop meaningful and successful relationships with their customers. We are innovative thinkers and customer-focused teams who embrace a total-service culture that is efficient, productive and very fun.

We are a U.S. based company, expanding to the Philippines. We have 5,000 U.S. employees and more than 75 years of success. We partner with well-known companies and brand names, and it’s our job to represent our clients through millions of conversations with their U.S.-based customers. They trust us with their customer relationships, and we earn that trust, day-in and day-out.

In short, we make it happen, one interaction at a time.

To learn more, visit http://afnicareers.com/philippines

Follow us on LinkedIn: https://linkedin.com/company/afniph

Afni helps companies develop meaningful and successful relationships with their customers. We are innovative thinkers and customer-focused teams who embrace a total-service culture that is efficient, productive and very fun.

We are a U.S. based company, expanding to the Philippines. We have 5,000 U.S. employees and more than 75 years of success. We partner with well-known companies and brand names, and it’s our job to represent our clients through millions of conversations with their U.S.-based customers. They trust us with their customer relationships, and we earn that trust, day-in and day-out.

In short, we make it happen, one interaction at a time.

To learn more, visit http://afnicareers.com/philippines

Follow us on LinkedIn: https://linkedin.com/company/afniph