Project Coach Lead: Performance & Recovery

Afni, Inc.; Laguna; Presencial; PHP 357.000 - 469.000; Jornada completa

Descripción de la vacante

Afni, Inc. is seeking a Project Coach in Laguna, Philippines to supervise Collectors and support development through coaching and training. The role emphasizes using the Afni Coaching Model (ACM) to analyze performance, identify root causes, and implement action plans.

You will monitor productivity and provide ongoing feedback to meet client and company objectives. The incumbent will conduct formal and informal counseling, prepare performance documentation, and assist with quarterly/annual

Formación

• Bachelor's degree in any field or completed at least 2 years in college.
• Uses the Afni Coaching Model (ACM) for trends and root-cause analysis and provides training for performance improvement.
• Supervises Collectors, mentors, and addresses attendance, scheduling, and performance issues.

Responsabilidades

• Executive recovery strategies to meet department and team goals.
• Monitor productivity and ensure calls are worked timely per contracts.
• Prepare documentation for quarterly and annual reviews and provide feedback.

Conocimientos

Coaching

Performance analysis

Training

Supervision

Root-cause analysis

Call monitoring

Educación

Bachelor's degree in any field

2 years of college

Descripción del empleo

Afni, Inc. is seeking a Project Coach in Laguna, Philippines to supervise Collectors and support development through coaching and training. The role emphasizes using the Afni Coaching Model (ACM) to analyze performance, identify root causes, and implement action plans.

You will monitor productivity and provide ongoing feedback to meet client and company objectives. The incumbent will conduct formal and informal counseling, prepare performance documentation, and assist with quarterly/annual