Service Delivery Team Lead: Coaching & Performance

TeleTech Holdings, Inc.; Bacolod; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Paid time off

Wellness and healthcare benefits

Tuition reimbursement

Performance bonuses

Job summary

TeleTech Holdings, Inc. is looking for a Team Leader in Bacolod, Philippines, to motivate a team, meet performance goals, and resolve issues. The role involves coaching associates, managing tasks, and impacting the company's financial health.

The ideal candidate holds an associate degree or equivalent experience, with strong time-management and leadership skills. In addition, TeleTech offers benefits like paid time off and wellness programs, fostering an inclusive workplace.

Qualifications

• Strong time-management skills to prioritize tasks and make timely decisions.
• Demonstrate empathetic leadership while handling conflicts with diverse team members.
• Comfortable with computer systems.

Responsibilities

• Motivate your team to meet performance goals and resolve issues.
• Coach associates and address employee-related issues.
• Impact company's financial health by retaining valuable employees.

Skills

Strong time-management skills

Empathetic leadership

Customer-focused mindset

Education

Associate degree or equivalent work experience

Job description

TeleTech Holdings, Inc. is looking for a Team Leader in Bacolod, Philippines, to motivate a team, meet performance goals, and resolve issues. The role involves coaching associates, managing tasks, and impacting the company's financial health.

The ideal candidate holds an associate degree or equivalent experience, with strong time-management and leadership skills. In addition, TeleTech offers benefits like paid time off and wellness programs, fostering an inclusive workplace.