Team Leader

Dynamic Talent Solutions; Cebu City; On-site; PHP 446,000 - 737,000; Full time

Benefits offered by this job

13th Month Pay

Paid Holidays

HMO

Job summary

Dynamic Talent Solutions is seeking an on-site Customer Service Team Lead in Cebu City to lead and coach a team of representatives on an international voice account. The role requires at least 2 years of lead-level experience and a college-level education, with immediate availability.

You will oversee performance, handle escalations, and ensure service and productivity goals are met, while coordinating with management on updates and concerns. On-site in Cebu City.

Qualifications

• Lead, coach, and support a team of customer service representatives.
• Monitor team performance and help meet service and productivity goals.
• Provide feedback and coaching to improve quality and customer experience.
• Address escalations and support the team in resolving customer concerns.
• Share performance updates and operational concerns with management.

Responsibilities

• Lead, coach, and support a team of customer service representatives.
• Monitor team performance and help meet service and productivity goals.
• Provide feedback and coaching to improve quality and customer experience.
• Address escalations and support the team in resolving customer concerns.
• Share performance updates and operational concerns with management.

Skills

Leadership

Coaching

Team management

Customer service

Education

College Level

Job description

On-site - Cebu 1-3 Yrs Exp Diploma Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

13th Month Pay, Paid Holidays

Insurance Health & Wellness

HMO

Job Qualification:

• College Level
• At least 2 years lead level in an international voice account
• Can start ASAP
• Amenable to work onsite in Cebu City

Job Description:

• Lead, coach, and support a team of customer service representatives
• Monitor team performance and help meet service and productivity goals
• Provide feedback and coaching to improve quality and customer experience
• Address escalations and support the team in resolving customer concerns
• Share performance updates and operational concerns with management