Team Leader - Healthcare

Datamatics CMS PH; Cebu City; On-site; PHP 480,000 - 720,000; Full time

Job summary

Datamatics CMS PH in Cebu City is seeking a Team Lead with supervisory experience in a call center. You will be the primary client contact and oversee day-to-day activities, ensuring service delivery follows client directions and quality standards.

Responsibilities include end-to-end service delivery, identifying improvement opportunities, guiding resource management, and developing team capabilities. The role is onsite in Cebu and starts ASAP.

Qualifications

• Experience in a supervisory/manager role in a call center.
• 3 years of BPO experience as Team Leader.
• Onsite in Cebu required.
• Available to start ASAP.

Responsibilities

• End to end service delivery as per direction from the client.
• Provide insights to leadership on areas of improvement and manage change within the process.
• Resource management to assure delivery consistency and high-quality service.
• Resource development to ensure that learning and capability enhancement are a focus area.
• Continuous improvement to improve service delivery and ensure maximized efficiencies across all program processes
• Propose corrective/improvement solutions based on facts and data and implement and track improvement projects throughout the program.
• Ensure consistency with the customer by calibrating quality ratings through successful interactions with the client quality team.

Skills

Good Communication Skills

Onsite Cebu

BPO Team Leader experience

ASAP start

Job description

As a team lead, he/she would have experience in a supervisory/manager role in a call center. The incumbent would be the primary point of contact with client and would be responsible for all day-to-day activities. Key responsibilities would include.

Key responsibilities

• End to end service delivery as per direction from the client.
• Provide insights to the leadership on what the areas of improvement and manage change within the process.
• Resource management to assure delivery consistency and high-quality service.
• Resource development to ensure that learning and capability enhancement are a focus area.
• Continuous improvement to improve service delivery and ensure maximized efficiencies across all program processes
• Propose corrective/improvement solutions based on facts and data and implement and track improvement projects throughout the program.
• Ensure consistency with the customer by calibrating quality ratings through successful interactions with the client quality team.

Qualifications & Desired Skills

• Good Communication Skills
• Able to work onsite in Cebu
• With 3 years of experience in BPO as Team Leader
• Can Start ASAP