Team Leader (BPO)

Stark Asia Solutions Inc.; Cebu City; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Performance Bonus

Incentives

Life Insurance

HMO

Job summary

A leading business solutions provider is seeking a Team Lead to join their Cebu City office. This full-time position requires 2-4 years of experience in a team lead capacity and a strong background in billing accounts. The Team Lead will manage a team, ensuring effective client communication and performance management. Candidates should possess key account management skills and a dedication to maintaining high performance in a dynamic environment.

Qualifications

• At least 2-4 years experience as a Team Lead.
• Must have experience in billing accounts.

Responsibilities

• Serve as the primary point of contact for clients.
• Provide accurate and timely daily performance reports.
• Lead, manage, and motivate a team of agents.
• Coach and develop team members on sales strategies.
• Monitor individual and team performance.
• Conduct coaching sessions and performance reviews.
• Demonstrate strong sales skills and professionalism.
• Ensure adherence to company policies and client expectations.
• Foster a high-performance team environment.

Skills

Key Account Management

Team Leadership

Sales Skills

Professional Communication

Education

At least College level

Job description

On-site - Cebu 3-5 Yrs Exp Diploma Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

Key Responsibilities:

• Serve as the primary point of contact for clients, ensuring clear and professional communication at all times
• Provide accurate and timely daily performance reports to both internal leadership and external clients
• Lead, manage, and motivate a team of agents to consistently meet and exceed sales targets
• Coach and develop team members on effective sales pitch strategies and customer engagement techniques
• Monitor individual and team performance, identify gaps, and implement action plans for improvement
• Conduct regular coaching sessions, feedback discussions, and performance reviews
• Lead by example by demonstrating strong sales skills, professionalism, and accountability
• Ensure adherence to company policies, processes, and client expectations
• Foster a positive, high-performance team environment

Qualifications:

• At least College level
• At least 2-4 years Team Lead exp.
• Must have billing account exp.

Location:

Key Account Management Organization Skills

Fraud Warning

If the position requires you to work overseas, please be vigilant and beware of fraud.

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.