Senior Process Writer / Team Lead

Whitehall Bradford Management Consulting Inc.; Manila; On-site; PHP 1,000,000 - 1,300,000; Full time

Job summary

A management consulting firm is seeking a Team Lead in Manila to drive process documentation and manage a team of analysts. This role involves overseeing documentation activities, engaging with stakeholders, and producing key deliverables. Candidates should have 5-7 years in process documentation or business analysis, with at least 2 years in leadership roles, alongside proficiency in process mapping tools like Visio or Lucidchart. The position offers a hybrid working environment and is ideal for those with a background in Shared Services or BPO.

Qualifications

• 5-7 years in process documentation or business analysis with leadership experience.
• Experience in Shared Services, BPO, or enterprise service management is preferred.
• Strong facilitation skills and ability to manage stakeholders effectively.

Responsibilities

• Oversee daily activities of the documentation team.
• Facilitate working sessions with subject matter experts.
• Act as the primary interface with client stakeholders.

Skills

Process documentation

Stakeholder management

Structured problem-solving

Team Leadership

Education

Bachelor’s degree in Business, Industrial Engineering, Information Systems, or related field

Tools

Visio

Lucidchart

ServiceNow

Jira

Job description

Whitehall Bradford Management Consulting Inc.

Hybrid - Manila 5-10 Yrs Exp Bachelor Contract

Job Description

Engagement:Project-Based / Consulting

Whitehall is seeking a Team Lead to drive process documentation and service management deliverables within an enterprise environment. This role will lead a small team of analysts and writers, ensuring consistency, quality, and timely delivery of outputs aligned with client expectations.

The position requires a hands‑on leader who can balance team coordination, stakeholder engagement, and direct contribution to key deliverables.

Role Overview

The Team Lead will oversee end‑to‑end documentation activities across multiple service areas, while serving as the primary point of contact for the client’s service management function. The role involves both leadership and execution—guiding the team while directly contributing to the development of process artifacts and documentation outputs.

Key Responsibilities

1. Team Leadership & Delivery Management

• Oversee day‑to‑day activities of the documentation team, including workload allocation and progress tracking
• Conduct internal quality reviews and ensure alignment with agreed standards and timelines
• Proactively identify risks, dependencies, and blockers, and drive resolution

2. Documentation Standards & Governance

• Establish and maintain templates, frameworks, and documentation guidelines
• Ensure consistency and quality across all deliverables
• Promote structured and repeatable approaches to process documentation

3. Process Documentation & Analysis (Hands‑on)

• Facilitate working sessions with subject matter experts to capture and validate processes
• Develop key deliverables such as process maps, RACI matrices, and performance metrics
• Support the design of clear, actionable, and business‑aligned documentation

4. Stakeholder Management & Client Engagement

• Act as the primary interface with client stakeholders, including service management leads
• Present outputs for validation and sign‑off
• Lead regular check‑ins and review sessions to ensure alignment and progress visibility

Qualifications

• Experience:5–7 years in process documentation, business analysis, or related roles, with at least 2 years in a leadership capacity
• Industry Exposure:Background in Shared Services, BPO, or enterprise service management environments
• Technical Skills:Proficiency in process mapping tools (e.g., Visio, Lucidchart) and familiarity with BPMN standards; exposure to ITSM tools such as ServiceNow or Jira is an advantage
• Education:Bachelor’s degree in Business, Industrial Engineering, Information Systems, or related field
• Core Strengths:Strong facilitation, stakeholder management, and structured problem‑solving skills