Team Lead- Legal Analyst

Bon Secours; Philippines; Hybrid; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Comprehensive HMO medical coverage

Work From Home allowance

Paid vacation and sick leave

PhilHealth and Pag-IBIG contributions

Hybrid/onsite/virtual arrangements

Career growth pathways

Job summary

Bon Secours Mercy Health is seeking a Supervisor, Paralegal Services in the Philippines to oversee daily operations of Legal Operations and paralegal support. You will lead and coach the team, escalate complex matters, and collaborate with Stateside teams to maintain service levels and drive continuous improvement across processes and systems.

The role requires 5+ years of direct legal experience, strong leadership, and healthcare knowledge.

Qualifications

• Bachelor’s degree in Paralegal Studies, Legal Management or related discipline is required.
• Paralegal Certificate is preferred.
• 5+ years direct experience in a law firm, in-house legal department, or corporate/shared services environment is required.
• 5+ years experience leading teams or supervisory roles is required.
• Healthcare experience is required.
• Experience working with U.S. legal teams or global shared services environments is preferred.

Responsibilities

• Lead and develop a team of Legal Operations and Paralegal professionals, ensuring high performance and engagement.
• Serve as primary escalation point for complex, high-risk, or non-standard legal and operational matters.
• Partner with Stateside Legal teams to ensure alignment on priorities, service expectations, and quality standards.
• Drive execution of legal operations strategy, including process optimization, technology utilization, and reporting capabilities.
• Monitor team performance through KPIs, SLAs, and dashboards; identify trends and implement improvements.
• Oversee daily intake, workflow management, and prioritization of legal requests to ensure timely and accurate service delivery.
• Provide hands-on support by stepping in to perform paralegal and legal operations work during peak periods, staffing gaps, or critical initiatives.

Skills

Team leadership

Stakeholder collaboration

Process improvement

Legal operations knowledge

Education

Bachelor’s degree in Paralegal Studies, Legal Management or related discipline (required)

Paralegal Certificate (preferred)

Job description

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

8pm to 5am (Philippines)

Flexibility in schedule/Shifting

Primary Function/General Purpose of Position:

TheSupervisor, ParalegalServicesis responsible foroverseeing day-to-day operations across Legal Operations and Paralegal support. This role ensures efficient delivery of legal services, alignment with Ministry priorities, and high-quality support to attorneys and internal stakeholders. TheSupervisor, Paralegal Servicesprovides direct leadership and coaching for the team, while also serving as a hands-on contributor- primarilysupporting paralegalactivities to meet service levels and business demands. This role partners closely with Stateside Legal teams to drive consistency, scalability, and continuous improvement across legal processes and systems.

Essential Job Functions:

• Leadanddevelop a team of Legal Operations and Paralegal professionals, ensuring high performanceandengagement
• Serve as primary escalation point for complex, high-risk, or non-standard legal and operational matters
• Partner with Stateside Legal teams to ensure alignment on priorities, service expectations, and quality standards
• Drive execution of legal operations strategy, including process optimization, technologyutilization, and reporting capabilities
• Monitor team performance throughKey Performance Indicators(KPIs),Service Legal Agreements(SLAs), and dashboards;identifytrends and implement improvements
• Oversee daily intake, workflow management, and prioritization of legal requests to ensuretimelyandaccurateservice delivery
• Provide hands-on support by stepping in to perform paralegal and legal operations work during peak periods, staffing gaps, or critical initiatives
• Support and, over time, help expand capabilities for both stateside and local market paralegal services
• Lead or support special projects (e.g., cost savings initiatives, system implementations)
• Completes twelve (12) hours of continuing legal education or other applicable education on an annual basis.Education may pertain to a particularpracticearea/subject matter or may be geared to general professional development.Education may be completed via seminar,webinar, internal attorney education, outside attorney/law firm education.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees maybe requiredto perform otherjob-relatedduties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• Paralegal Certificate(preferred)

Education

• Bachelor’s degree in Paralegal Studies, Legal Management or related discipline (required)

Work Experience

• 5+years of direct experience in a law firm,in-houselegaldepartment, or corporate/sharedservicesenvironment (required)
• 5+ years of experience leading teams or serving in a supervisory/lead capacity (required)
• Experience working inhealthcare(required)
• Experience working directly with supply chain contracts (highly preferred)

Training

• Experience supporting U.S. legal teams or global shared services environments (preferred)

Language

• English

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances
• Paid vacation and sick leave
• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)
• Mission-driven culture events, community outreach and service opportunities
• Learning and development programs, mentorship and clear career growth pathways
• Modern, collaborative office spaces and regular engagement and culture-building activities

Benefits may vary based on employment terms and role.

Department:

Human Resources - Talent Acquisition - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at @bsmhealth.org. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.