Team Lead, Customer Success & Operations

Wipro Ltd.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Wipro Limited in Quezon City, Philippines is seeking a Team Lead to ensure seamless delivery on assigned SLAs and to be responsible for all aspects of performance management and development of colleagues.

Key duties include people management, operational leadership, stakeholder engagement, and hands-on support for client queries to maintain high service levels and customer satisfaction.

Qualifications

• Experience in people management and coaching.
• Ability to manage SLAs and performance development.
• Strong stakeholder coordination and process adherence.

Responsibilities

• Lead team to deliver on SLA commitments and drive performance reviews.
• Coordinate monthly operational rhythms and resource planning.
• Provide customer service guidance and troubleshoot client queries.

Skills

People management

Operational management

Stakeholder management

Tools

Tracking software

Job description

Wipro Limited in Quezon City, Philippines is seeking a Team Lead to ensure seamless delivery on assigned SLAs and to be responsible for all aspects of performance management and development of colleagues.

Key duties include people management, operational leadership, stakeholder engagement, and hands-on support for client queries to maintain high service levels and customer satisfaction.