Operations & Training Team Lead - Coach & Drive Performance

WNS; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Free HMO coverage from Day 1 for self/

Annual appraisal

Structured career path

Skills training opportunities

Paid leaves

Safe work environment

Job summary

WNS in the Philippines is seeking a seasoned Team Lead/Manager to supervise operations and training teams, driving performance and delivering monthly deliverables. You will coach subordinates, manage metrics, and coordinate administrative tasks, with exposure to travel, healthcare, insurance or financial accounts preferred.

Join a growing team in a global operations environment focused on delivering value and process excellence.

Qualifications

• Must have completed at least 2 years in college.
• At least 2 years of relevant experience in Operations / Training / Workforce as Team Lead or Manager.
• Experience in Travel, Healthcare, Insurance or Financial accounts preferred.

Responsibilities

• Must have good problem solving, decision making & analytical skills.
• Manages team performance.
• Provide effective coaching and constructive feedback to subordinates.
• Performs administrative tasks for operational support.
• Lead teams into achieving metric goals, complete monthly deliverables and tasks.

Skills

Problem solving

Analytical skills

Team leadership

Education

Two years college

Job description

WNS in the Philippines is seeking a seasoned Team Lead/Manager to supervise operations and training teams, driving performance and delivering monthly deliverables. You will coach subordinates, manage metrics, and coordinate administrative tasks, with exposure to travel, healthcare, insurance or financial accounts preferred.

Join a growing team in a global operations environment focused on delivering value and process excellence.