Team Lead: Customer Success & Coaching

Straive; Laguna; On-site; PHP 400,000 - 560,000; Full time

Job summary

Straive in Laguna, Philippines is seeking a capable supervisor to lead a customer-facing team. You will guide daily operations, ensure targets are met, and uphold company standards while delivering consistent service.

The ideal candidate has 2-3 years in a supervisory role, exceptional written and verbal communication, strong MS Office skills, and high attention to detail. You will coach team members, drive performance, and develop talent to sustain high quality results.

Qualifications

• 2-3 years of supervisory or team lead experience.
• Exceptional written and verbal communication skills.
• Proficient in MS Office applications (Word, Excel, etc.).
• Strong computer literacy and high attention to detail.

Responsibilities

• Lead a team responsible for meeting customers expectations.
• Provide coaching and development opportunities to team members, ensuring high performance and adherence to company standards.

Skills

Team lead / supervisory experience

Exceptional communication skills

MS Office proficiency

Computer literacy

Attention to detail

Tools

MS Office

Job description

Straive in Laguna, Philippines is seeking a capable supervisor to lead a customer-facing team. You will guide daily operations, ensure targets are met, and uphold company standards while delivering consistent service.

The ideal candidate has 2-3 years in a supervisory role, exceptional written and verbal communication, strong MS Office skills, and high attention to detail. You will coach team members, drive performance, and develop talent to sustain high quality results.