Team Lead, Customer Experience & Coaching

Straive; Philippines; On-site; PHP 558,000 - 893,000; Full time

Job summary

Straive in the Philippines is looking for a capable supervisor to lead a client-facing team, ensuring timely and accurate service delivery. You will mentor staff, monitor performance, and drive continuous improvement to meet contractual standards.

The role requires 2–3 years of supervisory experience, excellent communication, and proficiency in MS Office. Collaboration with peers will help optimize processes and maintain high-quality output.

Qualifications

• Bachelor’s degree in any field.
• 2–3 years of supervisory or team-lead experience.
• Exceptional written and verbal communication skills.
• Proficient in MS Office applications (Word, Excel, etc.).
• Strong computer literacy with high attention to detail.

Responsibilities

• Lead a team responsible for meeting customers expectations.
• Provide coaching and development opportunities to team members, ensuring high performance and adherence to company standards.

Education

Bachelor's degree in any field

Tools

MS Office

Job description

Straive in the Philippines is looking for a capable supervisor to lead a client-facing team, ensuring timely and accurate service delivery. You will mentor staff, monitor performance, and drive continuous improvement to meet contractual standards.

The role requires 2–3 years of supervisory experience, excellent communication, and proficiency in MS Office. Collaboration with peers will help optimize processes and maintain high-quality output.