Team Lead, Customer Services & Coaching

NCR Voyix; Cebu City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

NCR Voyix is seeking a Team Lead, Services & Support in the Cebu City area to guide a customer service team toward outstanding performance. You will direct daily operations, coach staff, and ensure adherence to company standards, while fostering a productive, customer-focused environment.

The role requires a college graduate with at least two years in leadership or team coordination, plus strong communication, coaching, and organizational skills.

Qualifications

• College graduate with leadership potential.
• Minimum two years in a supervisory or team coordination role.
• Experience in coaching, performance management, and team development preferred.

Responsibilities

• Lead the day-to-day activities and performance of the team.
• Develop, communicate, and monitor action plans to ensure targets are met.
• Delegate tasks based on team members' skills and development needs.
• Provide coaching and feedback; conduct performance reviews.
• Monitor productivity, quality, and compliance with standards.

Skills

Communication skills

Leadership

Coaching & mentoring

Negotiation

Organizational skills

Time management

Analytical problem solving

Relationship building

Team development

IT hardware/software knowledge

Education

College Graduate

Job description

NCR Voyix is seeking a Team Lead, Services & Support in the Cebu City area to guide a customer service team toward outstanding performance. You will direct daily operations, coach staff, and ensure adherence to company standards, while fostering a productive, customer-focused environment.

The role requires a college graduate with at least two years in leadership or team coordination, plus strong communication, coaching, and organizational skills.