Team Lead

ams; Philippines; Hybrid; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Growth and development

Career progression

ERGs & inclusion

Volunteer day

Hybrid model

Competitive rewards

Supportive culture

Job summary

AMS in the Philippines is seeking a Team Leader - Recruitment Administration to lead a cross-functional team delivering high-quality admin services for clients and candidates. You will ensure targets are met, coach staff, and maintain service excellence in a fast-paced environment.

The role requires strong English communication, onboarding expertise, and proficiency with MS Office. You will work in a hybrid setup with regular office presence as part of the Talent Acquisition team.

Qualifications

• Experience leading and managing a cross-functional team with performance feedback.
• Experience managing direct client relationships and assessing risks and opportunities.
• Experience with onboarding and offer processes.
• Strong English business communication skills, written and oral.
• Experience identifying and introducing process innovations.
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Support administrators to ensure targets and SLAs are met.
• Act as escalation point for challenges raised during the process.
• Provide oversight of administration service and ensure quality and experience.
• Mentor administrators to improve services and partnerships.
• Provide pastoral care and maintain team morale in an inclusive environment.
• Lead induction, objective setting, performance management, development and succession planning.
• Maintain regular communication with team members via 1:1s and virtual sessions.
• Escalate between administrators and managers as needed.
• Ensure service delivery aligns with contractual obligations and client SLAs.
• Review demand forecasts and ensure capacity is managed.
• Ensure ISO process compliance and raise risks.
• Lead continuous improvement and support new wins and transformations.
• Build strong partnerships with internal and external stakeholders via regular calls.
• Ensure trackers and systems are maintained and used by the team.
• Drive efficient use of digital automation or technology.

Skills

Team leadership

Client relations

Onboarding

English communication

Process innovation

MS Office

Tools

Excel

Word

Outlook

PowerPoint

Job description

About Us:

Every day at AMS, we connect talent and opportunity, helping people, businesses and communities grow.

Our strength lies in partnership - we listen, collaborate and learn from one another.

Whether you're helping a client redefine their talent strategy or finding new ways to grow your own career, your work helps millions of people find their dream jobs every year. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress

Take the next step in your career journey and discover our exciting opportunities.

To be considered for an internal move, employees must meet the eligibility criteria outlined in the Talent Mobility Framework.

The Role:

What if your skills mattered more than your job title

At AMS, we're building teams that are curious, collaborative, and committed to doing great work. We're looking for a Team Leader - Recruitment Administration who enjoys learning and values teamwork.

If you have a passion for delivering excellent administrative services, maintaining high standards of efficiency and quality, and creating a positive candidate and client experience, we would love to hear from you.

Key Accountabilities:

• Supporting administrators to ensure they are meeting relevant targets/SLAs, including


• acting as a point of escalation for challenges raised during the process


• Providing oversight of administration service managed by the team as guardians of quality and experience


• Mentoring administrators to deliver administration services and drive strong internal and external partnerships


• Providing pastoral care, maintaining team morale and wellbeing, working in an inclusive environment


• Responsibility for induction, objective setting, performance management, development, and succession planning for the team


• Maintaining regular communication with team members, including conducting regular 1:1s and virtual team collaboration sessions


• Acting as an escalation point between administrators and Managers


• Ensuring the administration service is delivered in line with contractual obligations and client service level agreements


• Reviewing demand forecasts, ensuring the team is on target and capacity is managed


• Ensuring compliance across the team through adherence to ISO processes; identifying and raising any risks


• Leading continuous improvement of existing services and supporting new wins, scope expansion, and transformation


• Creating strong partnerships with all internal and external stakeholders, attending regular calls, to build understanding of process and satisfaction in the service


• Ensures trackers and systems are maintained and utilized by the team


• Drives efficient usage of digital Automation or technology available to the team

Skills & Requirements:

• Experience leading and managing a cross functional team, including performance and underperformance management – capable to give constructive feedback, lead productive team meetings and one to ones or coaching sessions.


• Experience of managing direct client relationships - capable to appraise risks and opportunities in client's demands, new solutions, process changes.


• Experience with onboarding and offer processes


• Effective English business communication skills, written and oral


• Experience in identifying and introducing process innovations.


• Strong working knowledge of all Microsoft packages such as Excel, Word, Outlook, and PowerPoint


• Open to working EMEA shift and reporting 3x per week in the office

Why AMS:

We all play a role in our success - whether that's working directly with clients or adding value behind the scenes. By working together, we bring stronger insight to our clients and create more diverse and rewarding career journeys for our people.

Beyond our standard benefits package, you'll have the flexibility, autonomy, and trust to work in a way that fits you. Our focus is on enabling meaningful collaboration and support, so you can do your best work - your way.

We offer

• Growth and development focused on your strengths


• The opportunity to develop a career within one of the world's leading organizations specializing in talent and workforce solutions.


• A team that values being Passionate, Bold, and Authentic


• Supportive communities such as our Employee Resource Groups (ERGs)


• Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you


• A competitive reward and benefits package


• Hybrid model

Our statement

We're committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [HIDDEN TEXT] or make a member of our Talent Acquisition team aware at any time.