Team Head

BDO Unibank; Quezon City; On-site; PHP 669,600 - 892,800; Full time

Job summary

A leading financial institution in Quezon City is seeking a Team Head to manage the Customer Contact Center's operational requirements. This role involves monitoring work volumes, fostering partnerships with Product/System Owners, and ensuring compliance with policies. The ideal candidate should have a Bachelor's degree and strong management experience in a Contact Center setting, preferably within the Banking and Finance industry. This position requires onsite presence in SM North, contributing to a customer-focused team strategy.

Qualifications

• Bachelor’s degree relevant to the job.
• Strong Contact Center experience in Management role, preferably in the Banking and Finance Industry.
• Willing to work onsite in SM North.

Responsibilities

• Monitor, track and forecast work volumes to ensure the unit is well capacitized.
• Build and maintain partnerships with Product/System Owners and Contact Center Units to successfully plan and organize projects.
• Ensure compliance with legal and regulatory requirements.

Skills

Contact Center Management

Operational Readiness

Strong Communication

Education

Bachelor’s degree relevant to the job

Job description

Quezon City, National Capital Region, PH

Business Unit: Enterprise Services Group

About BDO

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

The Team Head is responsible in managing the Customer Contact Center's operational requirements to ensure its readiness to serve BDO customers prior to the implementation of any new product or service.

Key Responsibilities

• Monitor, track and forecast work volumes to ensure the unit is well capacitized
• Build and maintain strong partnerships with Product/System Owners, and Contact Center Units to successfully plan, organize, and monitor completion of all business projects within agreed timelines
• Accurate and timely release of relevant documentation for Contact Center use (ie. PPC, Service Agreement)
• Compliance to legal and regulatory requirements, operating policies and procedures

Qualifications

• Bachelor’s degree relevant to the job
• Strong Contact Center experience in Management role, preferably in the Banking and Finance Industry
• Willing to work onsite in SM North

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 26340

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