Tax Operations Specialist: Digital Services & Support

PERSOL; Santo Niño 1st; Sur place; PHP 1 211 000 - 1 558 000; Plein temps

Résumé du poste

PERSOL is seeking a motivated individual to support administration of individual income tax operations in a high-volume setting. The role involves promoting digital tax services, handling taxpayer enquiries, and performing day-to-day administrative tasks to ensure efficient case management.

Candidates should have an A Level or Diploma, strong written and verbal communication, and the ability to handle confidential information with discretion. Training in individual income tax will be provided.

Qualifications

• Minimum GCE ‘A’ Level or Diploma qualification.
• Prior customer service experience will be advantageous.
• Good written and verbal communication skills.
• Meticulous, organised and able to handle confidential information with discretion.
• Self-motivated and able to work independently after training.
• Comfortable managing a high volume of cases in a fast-paced environment.
• Candidates with an interest in the tax industry or prior tax-related experience are welcome to apply.
• Training in individual income tax will be provided.

Responsabilités

• Promote digital tax services and respond to written taxpayer enquiries.
• Run Robotic Process Automation (RPA) processes and perform administrative duties.
• Process tax cases requiring manual handling and obtain clarifications from taxpayers.
• Review and maintain taxpayer records for data accuracy.
• Respond to taxpayer enquiries professionally and follow up.

Connaissances

Customer service

Written communication

Verbal communication

Discretion with confidential data

Independent worker

High volume case handling

Formation

A Level or Diploma

Description du poste

PERSOL is seeking a motivated individual to support administration of individual income tax operations in a high-volume setting. The role involves promoting digital tax services, handling taxpayer enquiries, and performing day-to-day administrative tasks to ensure efficient case management.

Candidates should have an A Level or Diploma, strong written and verbal communication, and the ability to handle confidential information with discretion. Training in individual income tax will be provided.