Tax Administration Officer (Contract)

PERSOL; Santo Niño 1st; On-site; PHP 1,211,000 - 1,558,000; Full time

Job summary

PERSOL is seeking a motivated individual to support administration of individual income tax operations in a high-volume setting. The role involves promoting digital tax services, handling taxpayer enquiries, and performing day-to-day administrative tasks to ensure efficient case management.

Candidates should have an A Level or Diploma, strong written and verbal communication, and the ability to handle confidential information with discretion. Training in individual income tax will be provided.

Qualifications

• Minimum GCE ‘A’ Level or Diploma qualification.
• Prior customer service experience will be advantageous.
• Good written and verbal communication skills.
• Meticulous, organised and able to handle confidential information with discretion.
• Self-motivated and able to work independently after training.
• Comfortable managing a high volume of cases in a fast-paced environment.
• Candidates with an interest in the tax industry or prior tax-related experience are welcome to apply.
• Training in individual income tax will be provided.

Responsibilities

• Promote digital tax services and respond to written taxpayer enquiries.
• Run Robotic Process Automation (RPA) processes and perform administrative duties.
• Process tax cases requiring manual handling and obtain clarifications from taxpayers.
• Review and maintain taxpayer records for data accuracy.
• Respond to taxpayer enquiries professionally and follow up.

Skills

Customer service

Written communication

Verbal communication

Discretion with confidential data

Independent worker

High volume case handling

Education

A Level or Diploma

Job description

Job Description

Support the administration of individual income tax operations by promoting digital tax services, responding to written taxpayer enquiries, and providing day-to-day administrative support to ensure efficient case management and service delivery.

Key Responsibilities

• Perform administrative and operational duties, including running Robotic Process Automation (RPA) processes, document collection and dispatch, and other assigned support tasks.
• Process tax cases that require manual handling, including contacting taxpayers via email or phone to obtain clarifications or additional supporting information.
• Review, update and maintain taxpayer records to ensure data accuracy and completeness.
• Respond to taxpayer enquiries professionally and provide timely follow-up where required.
• Support the team with general administrative duties and ad hoc assignments.

Requirements

• Minimum GCE ‘A’ Level or Diploma qualification.
• Prior customer service experience will be advantageous.
• Good written and verbal communication skills.
• Meticulous, organised and able to handle confidential information with discretion.
• Self-motivated and able to work independently after training.
• Comfortable managing a high volume of cases in a fast-paced environment.
• Candidates with an interest in the tax industry or prior tax-related experience are welcome to apply.
• Training in individual income tax will be provided.

Contract Details

• Contract Duration: Minimum 4 to 6 months (with possible extension)
• Start Date: Mid-October 2026
• Hourly Rate: $14.50 per hour
• Preference will be given to candidates who can commit without extended leave during the first month of employment

We regret to inform that only shortlisted candidates will be notified.