Taskus Bulacan - Customer Service Representative

GrowthHire Strategies; Bulacan; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Php30K sign on bonus

Job summary

A leading customer support provider in Bulacan is seeking a Customer Service Representative to handle inbound and outbound calls, provide chat support, and manage customer inquiries. Candidates must have at least 6 months of chat experience and be willing to work onsite. The position comes with a Php30K sign on bonus for select roles.

Qualifications

• At least HS/SHS graduate (Old and New Curriculum accepted).
• At least 6 months of chat experience.
• Willing to work onsite.

Responsibilities

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses via email and live chat support.
• Manage and resolve customer complaints.

Skills

Chat experience

Customer service skills

Basic troubleshooting techniques

Data management

Education

High School graduate or equivalent

Job description

TaskUs Bulacan is on a hiring spree! Ready to level up your career? We’ve got exciting onsite roles waiting for you with Php30K Sign On Bonus on selected positions!Apply ONSITE or VIRTUAL - the choice is yours!

Campaign: Mobile Financial App Campaign (Chat) - with Php30K Sign on Bonus

Job Requirements

• At least HS/SHS graduate (Old and New Curriculum accepted)
• At least 6 monthsCHAT experience
• Willing to work ONSITE
• Can start ASAP

Responsibilities

As a Teammate (Customer Service Representative), your responsibilities are to:

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses via email and live chat support channels.
• Filter content from the client's website.
• Perform data and research functions.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and elevate priority issues.
• Route calls to the appropriate resource when necessary and document customer interactions following standard operating procedures.
• Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
• Meet and exceed client mandated KPIs (Key Performance Indicators).
• Ensure consistent performance based on a continuous improvement model.
• Guarantee that all logins and passwords (both Internal & External) are kept confidential.
• Participate in all Internal and External mandated trainings and/or seminars.
• Have knowledge, understanding, and compliance with TaskUs policies and procedures.
• Provide feedback to management on possible problems or areas of improvement.
• Perform other duties as assigned by management.

Why Join TaskUs?

Join TaskUs, Business Intelligence's 2022 “Best Place to Work,