TaskUs Ortigas - Customer Service Representative

GrowthHire Strategies; Pasig; Hybrid; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Php30K to Php50k Sign On Bonus

Best Place to Work in 2022 recognition

Job summary

A leading customer service provider in the Philippines is hiring Customer Service Representatives to join their Financial Payroll Campaign. With a competitive sign-on bonus of up to Php50k for select positions, candidates can choose to apply onsite or virtually. Ideal candidates must have good communication skills, BPO experience, and a willingness to work onsite in Ortigas.

Qualifications

• At least HS/SHS graduates are accepted (Old and New Curriculum).
• At least 1 year BPO Experience with 6 months Chat Experience OR 1 Year Payroll Experience.
• Willing to work onsite in Ortigas.

Responsibilities

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses via email and live chat support.
• Manage and resolve customer complaints.

Skills

Good communication skills

Customer service skills

Education

High School or Senior High School diploma

Job description

TaskUs Ortigas is hiring for rockstars with top-tier skills! With Php30K to Php50k Sign On Bonus on SELECTED positions! Apply ONSITE or VIRTUAL - the choice is yours!

Campaign: Financial Payroll Campaign (Financial) - with Php50k Sign on Bonus

Requirements

• At least HS/SHS graduates are accepted (Old and New Curriculum)
• At least 1 year BPO Experience with 6 months Chat Experience OR 1 Year PayrollExperience
• Good to above communication skills
• Willing to work onsitein Ortigas

Responsibilities

As a Teammate (Customer Service Representative), your responsibilities are to:

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses via email and live chat support channels.
• Filter content from the client's website.
• Perform data and research functions.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and escalate priority issues.
• Route calls to the appropriate resource when necessary and document customer interactions following standard operating procedures.
• Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
• Meet and exceed client mandated KPIs (Key Performance Indicators).
• Ensure consistent performance based on a continuous improvement model.
• Guarantee that all logins and passwords (both Internal & External) are kept confidential.
• Participate in all Internal and External mandated trainings and/or seminars.
• Have knowledge, understanding, and compliance with TaskUs policies and procedures.
• Provide feedback to management on possible problems or areas of improvement.
• Perform other duties as assigned by management.

Why Join TaskUs?

Join TaskUs, Business Intelligence's 2022 “Best Place to Work,