TaskUs Molino - (Onsite, Voice) Customer Service Representative

GrowthHire Strategies; Cavite City; Hybrid; PHP 100,000 - 400,000; Full time

Job summary

A leading customer service provider in Cavite City is hiring Customer Service Representatives. You will handle inbound and outbound calls, provide email support, and resolve customer complaints. Required qualifications include being a high school graduate and having strong communication skills. This role offers the flexibility to work onsite or virtually. Join us in delivering excellent customer service in a supportive work environment.

Qualifications

• Must be willing to work onsite.
• With or without BPO experience accepted.

Responsibilities

• Receive inbound and make outbound calls.
• Provide accurate responses via email and live chat.
• Manage and resolve customer complaints.
• Strive for good customer satisfaction.

Skills

Customer service skills

Communication skills

Problem-solving skills

Attention to detail

Education

High School graduate

Job description

TaskUs Molino is hiring! If you're ready to kickstart your career or take it to the next level, this is your moment! Apply ONSITE or VIRTUAL - the choice is yours!

Campaign: Onsite Voice Campaign

Job Requirements

• At least High School graduate ( Old and New Curriculum accepted)
• With or without BPO experience
• Must be willing to work onsite

Responsibilities

As a Teammate (Customer Service Representative), your responsibilities are to:

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses via email and live chat support channels.
• Filter content from the client's website.
• Perform data and research functions.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and expand priority issues.
• Route calls to the appropriate resource when necessary and document customer interactions following standard operating procedures.
• Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
• Meet and exceed client mandated KPIs (Key Performance Indicators).
• Ensure consistent performance based on a continuous improvement model.
• Guarantee that all logins and passwords (both Internal & External) are kept confidential.
• Participate in all Internal and External mandated trainings and/or seminars.
• Have knowledge, understanding, and compliance with TaskUs policies and procedures.
• Provide feedback to management on possible problems or areas of improvement.
• Perform other duties as assigned by management.

Why Join TaskUs?

Join TaskUs, Business Intelligence's 2022 “Best Place to Work,