Talent Acquisition Specialist

UnifyCX; Quezon City; On-site; PHP 420,000 - 660,000; Full time

Job summary

UnifyCX is seeking a Talent Acquisition Specialist to source and hire high-quality talent for contact center programs and other roles, including potential hires in the Philippines.

You will collaborate with hiring managers to define requirements, develop sourcing strategies, screen applicants, conduct interviews, and manage offers and onboarding, while maintaining accurate ATS records and KPI tracking.

Qualifications

• Bachelor's degree in psychology, HR, Business Administration, or related field.
• Experience in supporting high volume multi-unit recruiting.
• Experience with recruitment software platforms and ATS.
• Strong verbal, written and presentation skills with attention to detail.
• Excellent interpersonal and negotiation skills.
• Ability to learn new recruitment tech, analytics and AI tools.
• Strong analytical, administration and problem-solving skills.
• Protective handling of confidential information.

Responsibilities

• Define job requirements with hiring managers to ensure accurate role specs.
• Develop and execute candidate sourcing strategies to attract diverse candidates.
• Screen and qualify resumes and applications for suitability.
• Conduct initial phone screens assessing skills, experience, and cultural fit.
• Administer approved tests and assessments to evaluate qualifications.
• Schedule and coordinate interviews (onsite or phone).
• Conduct interviews to evaluate competencies and qualifications.
• Make job offers and negotiate terms with selected candidates.
• Complete hiring paperwork and maintain proper documentation.
• Maintain accurate candidate records in the ATS.

Skills

Sourcing strategies

Interviewing

Candidate screening

ATS proficiency

Negotiation

Recruitment analytics

MS Office

Communication

Education

Bachelor's degree in psychology, HR, or related field

Tools

ATS

Recruiting software

MS Office Suite

Job description

Responsibilities

• Defining job requirements in collaboration with hiring managers to ensure accurate role specifications.
• Developing and executing candidate sourcing strategies to attract a diverse pool of qualified candidates.
• Screening and qualifying resumes and applications to identify suitable candidates for further consideration.
• Conducting initial phone screens to assess candidates’ skills, experience, and cultural fit.
• Administering approved tests and assessments to evaluate candidate qualifications.
• Scheduling and coordinating interviews (onsite or phone) between candidates and hiring managers.
• Conducting interviews to evaluate candidates’ competencies, qualifications, and overall fit for the role.
• Making job offers and negotiating terms with selected candidates.
• Completing all hiring paperwork and ensuring proper documentation is submitted for each hire.
• Maintaining accurate and up-to-date candidate records within the applicant tracking system (ATS).

What Will You Do?

As the Talent Acquisition Specialist, you will be responsible for sourcing and hiring quality talent to meet the company's hiring requirements, particularly for contact center programs and other roles, including potential hires in the Philippines.

Key Responsibilities

• Defining job requirements in collaboration with hiring managers to ensure accurate role specifications.
• Developing and executing candidate sourcing strategies to attract a diverse pool of qualified candidates.
• Screening and qualifying resumes and applications to identify suitable candidates for further consideration.
• Conducting initial phone screens to assess candidates’ skills, experience, and cultural fit.
• Administering approved tests and assessments to evaluate candidate qualifications.
• Scheduling and coordinating interviews (onsite or phone) between candidates and hiring managers.
• Conducting interviews to evaluate candidates’ competencies, qualifications, and overall fit for the role.
• Making job offers and negotiating terms with selected candidates.
• Completing all hiring paperwork and ensuring proper documentation is submitted for each hire.
• Maintaining accurate and up-to-date candidate records within the applicant tracking system (ATS).

Who You Are

To be considered, candidates are expected to have the following:

Required Qualifications

• Bachelor's degree in psychology, Human Resources, Business Administration, or a related field.
• Proven experience in supporting high volume multiple business units recruiting.
• Intermediate to advanced experience with one or more recruiting software platforms and ATS.
• Strong verbal, written and presentation skills with strong attention to detail.
• Excellent interpersonal and negotiation skills.
• Ability to learn new technology, recruitment analytics and AI‑tools.
• Strong analytical, administration and problem‑solving skills.
• Ability to exercise good judgment in protection and dissemination of company confidential and proprietary information.
• Must have experience with MS Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).

Preferred Qualifications

• Expertise in sourcing candidates using job boards, social media, networking, and headhunting.
• Strong experience managing the entire recruitment lifecycle, from job postings to onboarding.
• Understanding of industry trends, salary benchmarks, and talent pools to attract top candidates.
• Ability to create a positive, professional experience for candidates throughout the hiring process.
• Proficiency in conducting structured, competency‑based interviews to assess candidate suitability.
• Experience with candidate assessment tools or techniques (e.g., psychometric tests, skill assessments).
• Expertise in using ATS tools.
• Familiarity with HR information systems and recruitment analytics tools.
• Ability to work closely with hiring managers and department heads to understand hiring needs and ensure alignment.
• Strong negotiation abilities to manage job offers and compensation packages effectively.
• Ability to track key recruitment metrics (e.g., time‑to‑fill, cost‑per‑hire) and use data to optimize the hiring process.
• Experience mentoring or leading junior TA Specialists, providing guidance and training.
• Ability to develop and implement strategic talent acquisition plans aligned with business goals.