My Pay Advisor, AU

Mondelez Philippines, Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Mondelēz Philippines, Inc. is seeking a specialist in a process or service area within Digital Services to support impeccable service operations.

You will drive SOP development, ensure SOP compliance, and contribute to training materials while upholding data protection and policy standards. The role emphasizes collaboration and continuous improvement to deliver reliable service outcomes.

Qualifications

• Experience in a process or service delivery environment.
• Ability to map processes and design SOPs.
• Proactive, initiative-taking with interpersonal skills.

Responsibilities

• Ensure service level agreements are met and obligations upheld.
• Drive standardization and simplification of processes across the team.
• Contribute to training materials and ensure SOPs align with policies.
• Analyze exceptions and propose actionable improvements for operations.
• Lead sustainable continuous improvement for the service delivery team.

Skills

Process design

Shared services

Team collaboration

Requirements gathering

Effective communication

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Your specific process area
• Working in a shared service organization
• Being a good team player and influencing others
• Process design and mapping, and business requirement gathering experience
• Communicating effectively, applying interpersonal skills and taking initiative

More about this role

Work schedule: Day Shift

*Open for Fresh Graduates

No Relocation support available

Business Unit Summary

Headquartered in Singapore, Mondelēz International’s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam.Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

RegularService Operations (Delivery)Global Business Services