My Pay Advisor, AU

Mondelēz International; Manila; On-site; PHP 420,000 - 700,000; Full time

Job summary

Mondelēz International in Manila seeks a specialist to own and optimize processes within Digital Services. You will co-create SOPs, drive standardization, and contribute to training materials while ensuring compliance with data protection rules. You will analyze exceptions and propose improvements to sustain service quality.

The role emphasizes collaboration, initiative, and strong communication across teams. Open to fresh graduates?

Qualifications

• Experience in your specific process area.
• Experience working in a shared service organization.
• Able to work well in a team and influence others.
• Proficient in process design and mapping and gathering business requirements.
• Strong communication and interpersonal skills with initiative.

Responsibilities

• Co-own the development of standard operating procedures and drive standardization and simplification of processes.
• Provide input for training materials and ensure SOPs and data protection activities comply with policies and laws.
• Analyze exceptions and recommend process improvements.
• Lead the continual improvement process for the team.
• Support SLA compliance and service obligations within Mondelēz International Digital Services.

Skills

Process area expertise

Shared services

Team player / influence

Process design & mapping

Business requirement gathering

Communication & interpersonal skills

Initiative

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter. You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

How You Will Contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What You Will Bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Your specific process area
• Working in a shared service organization
• Being a good team player and influencing others
• Process design and mapping, and business requirement gathering experience
• Communicating effectively, applying interpersonal skills and taking initiative

More About This Role

Work schedule: Day Shift

• Open for Fresh Graduates No Relocation support available

Business Unit Summary

Headquartered in Singapore, Mondelēz International’s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many markets.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular Service Operations (Delivery) Global Business Services