Talent Acquisition & Process Improvement Advisor

Mondelez International; Manila, Hinoba-an; On-site; PHP 600,000 - 900,000; Full time

Job summary

Mondelēz International in Southeast Asia is seeking a process specialist within Digital Services to support impeccable service operations. You will own SOP development, drive standardization, and ensure compliance with policies, analyzing exceptions and proposing improvements.

You will contribute to training materials, gather business requirements, and lead continuous improvement initiatives across the team.

Qualifications

• Experience in your specific process area.
• Experience working in a shared service organization.
• Ability to influence others and work well in a team.
• Experience with process design, mapping and gathering business requirements.
• Strong communication, interpersonal skills and taking initiative.

Responsibilities

• Ensure service level agreements and obligations are met.
• Co-own the development of standard operating procedures and drive standardization.
• Contribute to training materials and ensure compliance with policies and data protection laws.
• Analyze exceptions and propose process improvements.
• Lead sustainable continuous improvement for the team.

Skills

Process ownership

Shared services

Team collaboration

SOP design & mapping

Communication & initiative

Job description

Mondelēz International in Southeast Asia is seeking a process specialist within Digital Services to support impeccable service operations. You will own SOP development, drive standardization, and ensure compliance with policies, analyzing exceptions and proposing improvements.

You will contribute to training materials, gather business requirements, and lead continuous improvement initiatives across the team.