Manager, Digital Workplace, On Site Services Lead

Mondelēz International; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Mondelēz International is seeking an experienced IT professional in the Philippines to lead onsite IT services across Southeast Asia. In this role, you will oversee IT infrastructure setups and ensure high-quality support, coordinating with various stakeholders and vendors.

The ideal candidate has a Bachelor's degree, with 8-10 years of experience in IT services, strong analytical and communication skills, and a service-oriented mindset. Join us in providing excellent IT solutions and driving improvements in service quality.

Qualifications

• Minimum 8–10 years of ITS experience.
• Self-starter capable of operating independently or remotely.
• Fluent in English, other languages advantage.

Responsibilities

• Provide overall leadership for IT onsite services.
• Serve as single point of contact for IT service-related items.
• Maintain relationships with local business stakeholders and vendors.

Skills

ITIL service management

Vendor relationship management

Analytical skills

Communication skills

SAP knowledge

EUC environments

Education

Bachelor’s degree in Information Systems, Computer Science, or Business

Job description

Job Description

As a member of the onsite services team, you will provide technical support and operational excellence for IT services across Southeast Asia.

How You Will Contribute

• Provide overall leadership for IT onsite services and support all IT infrastructure setups, including networks, hosting, end-user computing, telephony, and video conferencing.
• Serve as the single point of contact for all ITS Onsite service-related items in the country and drive ITS global and regional initiatives locally.
• Support local business needs to ensure high-quality IT support.
• Coordinate effectively with service desks, regional and global IT teams, and in-country business partners.
• Maintain healthy working relationships with local business stakeholders and both local and global vendors.
• Represent SEA in regional planning and review sessions.
• Manage stakeholders within regional technology teams to drive continuous improvement and productivity benefits.
• Be accountable for delivering innovation by bringing the right resources together in the infrastructure team.
• Help the organization understand the volume and complexity of change and work with the regional team to ensure necessary change‑management actions are planned and executed for the country.
• Maintain governance and control over all infrastructure services affecting the business, including spend and budget within the SEA BU.

What You Will Bring

• Accountable for all aspects of onsite support management across a multi‑country geography, building strong partnerships with key vendors and internal stakeholders.
• Understand the demand for IT services and develop capacity to ensure appropriate levels of service.
• Coordinate escalations and critical issues across the BU, leveraging OSS cluster managers.
• Manage the BU OSS budget, track costs, monitor against regional finance thresholds, and ensure cost‑ownership and policy adherence.
• Maintain a high standard of ITIL service‑management criteria across teams and vendors, enforcing best‑practice processes.
• Monitor and communicate client satisfaction, ensuring delivery of infrastructure service quality improvements and adherence to geographic KPIs/SLAs.
• Manage vendor relationships, ensuring ethical behaviour, service levels, and associated penalties.
• Lead MDS work on acquisitions and divestiture programs from an OSS perspective, coordinating due diligence and demand planning with project delivery leads.
• Understand and apply ethical and legal compliance responsibilities, maintain PO and GR compliance, and ensure honest financial reporting.
• Follow country legal requirements for IT services and implement a service improvement program as required.

Core Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business or equivalent.
• Minimum 8–10 years of ITS experience with a strong understanding of EUC environments, services, and technology.
• Experience managing vendor relationships and governance processes.
• Self‑starter capable of operating independently or remotely.
• Strong analytical skills and basic financial discipline.
• Ability to translate commercial needs into functional requirements.
• Knowledge of SAP and general financial and procurement processes.
• Service‑oriented personality with excellent written and verbal communication skills.
• English fluency required; other languages a plus.

Job Details

Job Type: Regular – Technology Infrastructure / Technology & Digital.

Equal Opportunity Employer

Mondelēz International is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.