Global Service Desk Advisor — Process & Customer Support

Mondelēz International; Manila; On-site; PHP 500,000 - 900,000; Full time

Job summary

Mondelēz International Digital Services is seeking a proactive professional to provide front-line customer support within a global shared services environment. You will guide employees through processes, resolve inquiries, and ensure accurate data capture in our case management system.

In this role you will work within SLA guidelines, escalate when necessary, and contribute to process improvements while maintaining quality and data protection standards.

Qualifications

• Experience in customer service within a corporate environment.
• Familiarity with case management systems and service level agreements.
• Strong communication and problem-solving skills.

Responsibilities

• Serve as the first point of contact for process-related questions and guidance, ensuring accurate case details.
• Work within SLAs and escalate when needed, while recording cases and tracking resolutions.
• Contribute ideas for improvements and maintain data quality and compliance.

Skills

Active listening

Multi-tasking

Operational excellence

Tools

Case management systems

Job description

Mondelēz International Digital Services is seeking a proactive professional to provide front-line customer support within a global shared services environment. You will guide employees through processes, resolve inquiries, and ensure accurate data capture in our case management system.

In this role you will work within SLA guidelines, escalate when necessary, and contribute to process improvements while maintaining quality and data protection standards.