My Pay Advisor, NZ

Mondelēz International; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Mondelēz International Digital Services seeks a specialist to support service operations. You will apply deep process knowledge to meet SLAs, co-own SOPs, and drive standardization.

You will contribute to training materials, ensure SOP and data protection compliance, analyze exceptions, and lead continuous improvement across the team. The role emphasizes collaboration, process design, and business requirements gathering within a global shared services environment.

Qualifications

• Experience in process design and mapping.
• Experience gathering business requirements.
• Strong interpersonal skills and initiative.
• Experience working in a shared service organization.
• Ability to influence and work well in teams.

Responsibilities

• Ensure service levels and obligations are met.
• Co-own the development of standard operating procedures.
• Drive standardization and simplification of processes.
• Provide input for training materials and SOP/data protection compliance.
• Analyze exceptions and recommend process improvements.
• Lead sustainable continuous improvement for the team.

Skills

Process design & mapping

Business requirements

Interpersonal skills

Team collaboration

Initiative & influence

Job description

Job Description

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

How You Will Contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co‑owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What You Will Bring

• Your specific process area
• Working in a shared service organization
• Being a good team player and influencing others
• Process design and mapping, and business requirement gathering experience
• Communicating effectively, applying interpersonal skills and taking initiative

More About This Role

Work schedule: NZ Shift

No Relocation support available

Business Unit Summary

Headquartered in Singapore, Mondelēz International’s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Service Operations (Delivery)

Global Business Services