Rewards & Service Operations Specialist

Mondelez International; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Mondelez International Manila is seeking a specialist in a process area within Digital Services to support impeccable service operations. You will drive SOP development, standardization, and process improvements while ensuring data protection compliance.

With input for training materials and a focus on exceptions analysis, you will lead sustainable improvements in the team within the Global Business Services unit. Join Mondelēz and contribute to our world-class snacking operations.

Qualifications

• Experience in a specific process area within a shared service environment.
• Ability to design and map processes and gather business requirements.
• Strong written and verbal communication to influence and train teams.

Responsibilities

• Ensure service levels and obligations are met within the area of ownership.
• Co-own development of standard operating procedures and drive simplification.
• Provide input for training materials and ensure data protection compliance.
• Analyze exceptions and lead continuous improvement for the team.

Skills

Process design

Process mapping

Business requirements

Interpersonal skills

Team collaboration

Job description

Mondelez International Manila is seeking a specialist in a process area within Digital Services to support impeccable service operations. You will drive SOP development, standardization, and process improvements while ensuring data protection compliance.

With input for training materials and a focus on exceptions analysis, you will lead sustainable improvements in the team within the Global Business Services unit. Join Mondelēz and contribute to our world-class snacking operations.